Production Support Integration Analyst

Yoh has a contract opportunity for a PRODUCTION SUPPORT ANALYST to join our client in Bothell.

JOB RESPONSIBILITIES:
- Reviewing, analysing and troubleshooting issues with integrated customers
- Setup calls with customers and the account team
- Follow up on tickets received from our account team, completing any changes requested by the customer as well as issues as they present themselves
- Configure test sites and integration settings for all new on boarding customers

JOB QUALIFICATIONS:
- eCommerce Procurement Architectures: SAP OCI, cXML, XML, and EDI
- eCommerce Network Systems: Oracle Supplier Network, Oracle Exchange Network, Ariba Supplier Network and Perfect Commerce
- Database: Oracle, MySQL, SQLLite and SQL
- Two (2) plus years of experience in an eCommerce or IT related environment
- Solid understanding of computers and applications (Microsoft Office '07)
- Strong Customer Service/People Skills
- Ability to Multi-task
- Attention to detail
- Must be willing to work in a challenging and fast paced environment.
- Understanding of procurement technology and integration protocols
- Ability to provide Root Cause Analysis (RCA) documentation for a customer on any procurement issue
- Facilitate large conference calls with customers and the account team
- Maintain customer satisfaction by communicating SLAs and other variables affecting deliverables accurately to set customer expectations.
- Understanding of supplier networks and their settings and testing procedures

DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.

RECRUITER: EJ D

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading professional staffing solutions.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

Tax Term: CON_W2

J2W: INFOTECHJ2WBRSEA

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SFSF: INFOTECH