Production Support Analyst

Location: Alpharetta
Status: Contract
Compensation: Submit Competitive Rate
Education Level: Not Specified

GREAT opportunity to function as the primary support resource in the production support organization for one or more Applications and/or Technologies. This position has overall responsibility for the performance, reliability, and optimization of specified key production systems and processes. They function as the key contact for the organization on all production issues associated with the assigned system and processes. The Production Support Administrator will be expected to develop a high level of expertise not only on their assigned application, but on the physical and logical infrastructure associated with that application. He/she will draw on application development, database and systems specialists for additional support when required to supplement their knowledge. His/her goal should be to lead proactive initiatives that minimize the need to be reactive to problems. The Production Support Administrator will be expected to lead the analysis of root cause factors that prevent production systems and processes from being highly reliable, accurate and efficient. A primary focus will be on the development and implementation of initiatives that eliminate dependence on manual operations and effectively integrate systems and applications with enterprise monitoring tools. This individual additionally will be responsible for the development and perpetual maintenance of formal documentation of their assigned systems and processes as well as capacity planning, identifying patching requirements, configuration management and regular formal reporting on performance.

Essential Duties and Responsibilities:

- Primary support escalation point for assigned applications, acting as the Single Point of Contact to business users.
- Responsible for the accurate creation and timely maintenance of all documentation associated with production applications. Including: environments (physical and logical), support resolution to common application issues, patch/fix history, and customer enhancement or fix requests.
- Responsible for creating working interfaces between production application events and the enterprise monitoring systems.
- Responsible for the timely implementation of approved code updates, patches, bug fixes for assigned production systems.
- Responsible for maintaining secured access and release integrity of all assigned production systems.
- Other duties as assigned.

Minimum Qualifications:

- BS in Computer Science or equivalent work-related experience.
- Minimum of 2 years experience It production support experience.
- High level of expertise in the implementation and support of production business applications.
- Working knowledge in Unix, Linux, and Windows operating environments and FTP processes.
- Demonstrated competency in relational database structures, and reporting/query technologies, particularly SQL and Oracle PL*SQL.
- 2 or more years experience with system and application linkages to enterprise monitoring environments such as Solar Winds.
- Ability to develop and maintain, timely, accurate process documentation and utilizing process documentation tools (such as Visio).
- Demonstrated expertise with Programming languages such as.NET, Visual Basic, Java and J2EE.

Education:

- Bachelor's degree or equivalent combination of education/experience in Computer Science or related field.

Application Requirements

- Client will only consider local candidates.
- Client will not accept subcontractors
- You must be authorized to work in the U.S. on a Full time basis.

Required Qualifications:

- Implementation
- PL/SQL
- FTP
- UNIX
- Reporting
- SQL
- Windows
- Linux
- Production support

Benefits/Perks

- Medical
- Dental
- Vision
- and Life Insurance for Full-time W2 Consultants. Supplemental Disability and Long-Term Care Insurance
- Dependent Care Assistance. 401(k) with Roth feature. Free E-learning Courses

About MATRIX

Whatever your career destination, we're how you get there. For more than 27 years, MATRIX has placed talented contract and permanent IT professionals like yourself at thousands of top-notch organizations throughout the U.S., ranging from Fortune 50 to small IT shops across all industries.

Please Note:

Your Resume will never be submitted to a client company without your prior knowledge and consent to do so.