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Production Support
Eingestellt von Randstad (Schweiz) AG
Gesuchte Skills: Support, Sql, Oracle, Unix
Projektbeschreibung
Production Support
Randstad Professionals are one of the leading recruitment companies in Switzerland and with a dedicated IT contracting team in Zurich, we are excited to help you in your search. We focus on finding the best contracts for the best contractors.
Currently we are looking for an experienced production support for our client's Treasury IT Operations team in Zurich.
THE ROLE INVOLVES:
Primarily, this role will be responsible for leading a team providing day-to-day 2nd Level Technical Support on a wide variety of software applications used across client's Trading & Sales businesses. Your role includes working on incidents and problems as well as contributing to the teams delivery to our business clients and technical stakeholders. Your solutions will directly benefit our internal users and external clients. This is an excellent opportunity to further a career in technology through a challenging role leading a team responsible for supporting critical software.
Key tasks include:
- Building relationships with our key stakeholders from the relevant areas particularly within application development and the business community.
- Actively identifying knowledge, performance and quality gaps within the team and addressing them using hands-on face-to-face coaching, both on the job and through one-to-ones
- Leading major incidents to ensure that incidents which may have an adverse impact are appropriately escalated and resolved
- Driving improvements across software applications including monitoring and automation
QUALIFICATIONS:
- EXPERIENCE WITH UNIX (EG HANDLING FILES, SEARCHING LOGS, CHECKING PROCESSES)
- EXPERIENCE WITH SQL QUERYING (ORACLE/MICROSOFT SQL)
- 2 - 3 years experience working in IT ideally within a Financial organisation
- Proven track record of high performance in a service orientated environment
- A solid technical understanding of IT and technology in general with a desire to work in a service orientated support function
- Excellent problem-solving skills which must be demonstrated through previous education or career experience
- Strong listening & spoken communication skills in English, German in addition an advantage
Whether this role is the right fit or you would like to see if there are others that do, our dedicated and expert team is looking forward to hearing from you.
Good to know you!
Randstad Professionals are one of the leading recruitment companies in Switzerland and with a dedicated IT contracting team in Zurich, we are excited to help you in your search. We focus on finding the best contracts for the best contractors.
Currently we are looking for an experienced production support for our client's Treasury IT Operations team in Zurich.
THE ROLE INVOLVES:
Primarily, this role will be responsible for leading a team providing day-to-day 2nd Level Technical Support on a wide variety of software applications used across client's Trading & Sales businesses. Your role includes working on incidents and problems as well as contributing to the teams delivery to our business clients and technical stakeholders. Your solutions will directly benefit our internal users and external clients. This is an excellent opportunity to further a career in technology through a challenging role leading a team responsible for supporting critical software.
Key tasks include:
- Building relationships with our key stakeholders from the relevant areas particularly within application development and the business community.
- Actively identifying knowledge, performance and quality gaps within the team and addressing them using hands-on face-to-face coaching, both on the job and through one-to-ones
- Leading major incidents to ensure that incidents which may have an adverse impact are appropriately escalated and resolved
- Driving improvements across software applications including monitoring and automation
QUALIFICATIONS:
- EXPERIENCE WITH UNIX (EG HANDLING FILES, SEARCHING LOGS, CHECKING PROCESSES)
- EXPERIENCE WITH SQL QUERYING (ORACLE/MICROSOFT SQL)
- 2 - 3 years experience working in IT ideally within a Financial organisation
- Proven track record of high performance in a service orientated environment
- A solid technical understanding of IT and technology in general with a desire to work in a service orientated support function
- Excellent problem-solving skills which must be demonstrated through previous education or career experience
- Strong listening & spoken communication skills in English, German in addition an advantage
Whether this role is the right fit or you would like to see if there are others that do, our dedicated and expert team is looking forward to hearing from you.
Good to know you!
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges