Production Support

For our client in Zurich, we are looking for a Production Support for a 12 months' assignment.

We offer

An interesting role in the CRO IT production support team. This team provides a portfolio of services, which includes 2nd level support for the CRO business users

Develop a thorough understanding of the CRO IT environment

IT Support for the issues reported against CRO IT applications and resolve them in a timely manner

Monitoring of scheduled batch jobs, as well as the identification of process improvements (eg automation of the manual monitoring process)

Responsibility for the OLAs and SLAs between IT to IT and IT to business

Proactive communication of batch job delays to users and senior management

Escalation of critical and high priority issues to the senior management

Full root cause analysis and a detailed investigation of issues in the agreed time

Ownership for the IT/incident tickets open in the area of responsibility

Subject Matter Expert for one or more applications in the application portfolio

Strong collaboration with the application development teams and the other relevant interfaces

You offer

University (or equivalent) qualification in an IT/Scientific subject 

5 years plus experience in an IT Support role (ideally in front or Middle Office in IB)

Fundamental Banking/Finance/Risk knowledge is required

Practical experience with Unix/Linux and Shell Scripting

Experience with SQL (ideally Oracle/Sybase)

Batch/Control-M experience is a strong plus

ITIL V3 certificate is a strong plus

Knowledge of multiple technologies is an advantage: Excel, VBA, C#/ASP.NET, Java, C++

Skills in Incident-/Problem-, Release- and Change Management (from a production perspective)

Good understanding of monitoring modelling/practices

Ability to do on-call duty and for working in non-peak hours (bank holidays/weekends)

Excellent communication skills in English, German is a plus

If you are interested in this job, please send us your CV electronically.