Product Owner – I Manage / I Get Help (m/f/d)

REFERENCE NUMBER:

616743/1

MY DUTIES:

- As we transition to a world where our customers interact in more digital ‘conversations’ and interactions, the role will be responsible for the design and success of state-of-art I get help customer (sub-)journeys to best support customer needs and outcomes
- The role will involve leading a fast paced agile squad of digital business analyst, UX experts and developers with the ultimate goal to transition to digital first care through optimized customer journeys
- The role will grow our digital care organisation and become an integral component of our customer-first strategy
- The role will also have the opportunity to find additional avenues and channels to engage with customers to better inform and enhance their experience of our services and products
- While we see this role expanding with Digital Care in Customer function and company, in general, we’re looking for a clear willingness to learn new processes and technologies from day one that will be critical as we seek to remain agile and innovative

MY QUALIFICATIONS:

- Worked in digital organisations or have a passion to be a real digital champion and obsessed about the customer experience
- You may even have a degree or masters, but more importantly have done some of this before or are a digital native
- Willing to go on a ride to overcome some obstacles, do new things, constantly learn and able to work in a high-paced environment with hands-on approach
- Good at talking to people and solving problems together
- Finally, you can tell stories in English, preferably good ones

MY BENEFITS:

- A city with a high quality of life that perfectly embraces both modern and traditional values

PROJECT INFORMATION:

- As a modern company, our client manages to constantly develop further and break new ground.

ABOUT HAYS:

IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you.

MY CONTACT AT HAYS:

My contact person
Anna Katharina Schröder

Reference number
616743/1

Contact
E-Mail: [email protected]
Phone: +41-(0)61-2250510