Product Manager - Fares and Customer Benefits

EXPERIENCE REQUIRED

HIGHLY DESIRABLE 

- An experienced fares pricing manager and working with the railway pricing systems.
- Able to use rail industry systems such as MOIRA and LENNON to analyses  service or quality changes to access and present the impact on passenger revenue flows
- Knowledge and experience of using PDFH or other recognized revenue forecasting/modelling tools 

ESSENTIAL 

- Able to retrieve, process and analyse complex numerical data, and present the analysis to colleagues with varying levels of knowledge and expertise;
- General understanding of the Railway fares regulation and impact on pricing;
- Able to communicate at a senior level;
- Able to put in place and follow functional systems which help the team to deliver outcomes and improve performance 

THE ROLE INCLUDES THE FOLLOWING ACTIVITIES 

- To lead the relationship with the client fares pricing and marketing teams to secure the franchise value;
- To review and provide constructive challenge of the client Marketing Plan to secure the franchise value;
- To review and access the proposed client fares pricing policy each fares round. Undertaking due diligence and making recommendations, where necessary, where improvements could be made to achieve the Department's objectives;
- To provide financial forecasts on the Departments passenger revenue budgets and actively manage the delivery of the budget;
- To provide commercial advice on all aspects of passenger revenue and all matters relating to railway ticketing, ticket retailing, ticket retailing regulation, conditions of carriage and byelaws.
- In conjunction with the Business Change Manager, to take action where non-compliances with regulation of ticket retailing or conditions of carriage have been identified;
- To support the assessment and management of performance against the Customer Satisfaction and National Passenger Surveys;
- To analyse and advise on the client ticketless travel arrangements;
- To provide analysis and recommendations on the financial impact of propose service changes on the client network;
- To assist the Business Change Manager in the management of any external advisers providing technical support to assess proposed changes to the Franchise;
- To provide input into the wider Department's development of fares and ticketing including Smartcard and ITSO development;
- To provide analysis and administrative support for ministerial meetings, parliamentary and ministerial business and correspondence.
- To review and amend as required the client fares baskets to be fit for purpose given the three stage mobilization process;
- To develop, implement and maintain new processes for the bespoke elements.