Produciton Support Analyst, Ecommerce Job

Yoh has a multiple year contract opportunity for a PRODUCTION SUPPORT ANALYST, ECOMMERCE to join our client in Bothell, WA.

JOB RESPONSIBILITIES:

- Building, maintaining, and testing online sites that support Client's B2B eCommerce initiative.
- Achieving 95% or better accuracy on the first touch on new site builds and maintenance/update requests.
- Maintaining customer satisfaction by adhering to stated SLAs and other variables affecting deliverables to accurately set customer expectations.
- Researching and responding to inquiries regarding eCommerce profiles, functionality and general content in a timely manner.
- Representing the organization as SMEs for the eCommerce platform and its internal support tools.
- Training new team members on their functionality.
- Enhancement of existing or future applications to assist the organization with its overall goals and objectives by suggesting, troubleshooting and/or testing new ideas and initiatives.
- Proactively managing content and profiles to reduce recurrence of customer effecting outages and escalations.
- Assisting with additional projects as necessary.

Job Qualifications:

- Computer usage Intermediate Required.
- Ticketing systems Entry Level Desired.
- Self-starter Entry Level Required.

DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading professional staffing solutions.

Yoh, a Day and Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH; J2W: PROF

J2W: TELECOM

Tax Term: CON_W2J2WBRSEA

Ref:

Branch: IT & Telecom