Process Manager

Context
The Digital Working team is a new team that will support the creation of a one-stop shop for all the digital working activities within our company (e.g. mobile devices, employee productivity apps, collaborative tools (Sametime, SharePoint, WebEx, G-Video, Social & Collaborative Business Place, …), unified communications, …). In the light of the New Way Of Working program within our company, the team will have to shape and implement the Digital Working strategy. This will enable our digital work environment revolution & future way of working.
As part of this dynamic team you will influence the engagement, the build-up & further establishment of the Digital Working strategy by leveraging on your process improvement skills. You will interact with a multitude of stakeholders within our company and within the Group (e.g. IT Servicing & Production, IT infrastructure, all business lines, HR, Facility Management, Group IT Digital Working, procurement, security, compliance and finance) in order to turn this digital work environment revolution into a success.

Function Description
Review current E2E processes to fit digital working needs
Ex. ordering process for mobile devices, incident management process, …

Start Date ASAP
Duration 31/12/2016

Location
Brussels

Travel
- 1/month to Paris max

Required knowledge / Experience

Education
Bachelor/Master or equivalent by experience

Certification
ITIL and ISO20K are a plus

Languages Requirement
French Fluent
Dutch Fluent
English Fluent

Experience
Senior profile

Technical Experience
Mandatory
You have several years of experience in IT
You have several years of experience in process management
You live the digital experience and the technology revolution that goes with it.
You are motivated to help to build our future digital work environment.

Soft skills
You are a good communicator and team player and combine a positive attitude with drive and pragmatism.
You have an innovative & creative mind-set
Good analytical and synthesis skills