Process Excellence - Black Belt Certified

52352 - PROCESS EXCELLENCE - BLACK BELT CERTIFIED

PASADENA, CA 91103

POSITION TYPE: W2

CONTACT DURATION: 12 MONTHS + (STRONG POSSIBILITY OF EXTENSION)

Responsible for a range of process improvement and process management activities. Activities include planning, performing, and implementing process improvement initiatives, in addition to ownership of operational processes. These initiatives may represent one portion of a larger project, or may represent a stand alone initiative or function within a work group or department. Process management functions may include data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements, and monitoring post-process improvement initiative performance to updated standards. Activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external customer expectations. May utilize Lean/Six Sigma processes and concepts to lead process improvement initiatives. Partners with management, project champions, and process owners to execute the project and deliver results. 

Education/License/Certification:

Bachelor's degree or equivalent experience required 

Qualifications: 

8-12 years of process improvement, management consulting, change management, or related business experience with advanced knowledge of process improvement methodologies 

Preferred Qualifications: 

Graduate degree preferred. 12+ years of process improvement, consulting, or related business experience. Healthcare or insurance experience preferred. Lean/Six Sigma Black Belt certification. 

Duties: 

Data Analysis:

Reviews data analyses prepared by less senior analysts/consultants. Defines requirements for data and sets standards of data collection. Support staff in resolving issues that prevent customer agreement. 

Research:

Reviews best practice research prepared by less senior analysts/consultants. Makes recommendations on appropriate solutions based on research; selects from alternatives presented. 

Process Architecture:

Designs more complex processes and reviews the work of less senior analysts/consultants. Ensures process mapping is complete; provides feedback and guidance to less senior analysts/consultants. Interviews stakeholders and process owners to define processes. Defines standards and methods. 

Process Recommendations:

Reviews business requirements and related impact analyses for highly complex processes. Leads the development of recommendations by less senior analysts/consultants. Negotiates final requirements and mediates impacts across all stakeholders. May apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing Lean/Six Sigma analyses and tasks. Shares accountability for realization of results with process owners and will present recommendations to stakeholders and process owners. 

Performance Managementdefines standards of improvement success. 

Change Management:

Leads or partners in change management activities associated with process improvement. Engages leadership and stakeholders to obtain support and buy in for changes. Champions process improvement efforts and a continual process improvement culture. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives. May have formal supervisory responsibility. 

Works on significant and unique assignments of diverse and complex scope, developing solutions which require a high degree of ingenuity and innovation, using independent judgment to accomplish objectives. Involves a high degree of interpretation and analysis of obscure or inconclusive data with a high level of judgment and risk taking to make appropriate decisions for diverse, sophisticated, and undefined issues and without considerable direction. Work is evaluated upon completion to ensure objectives and performance requirements have been met. May have formal supervisory responsibility, and provides on-going coaching, enabling team members to improve skills and capabilities that support the effectiveness of the department and/or function. Serves as a technical/professional coach to team members. 

They need excellent skills with MS Project, Excel, Powerpoint.