Process Analyst

We are currently looking for a Process Analyst for a clients' Service Desk located in Valencia, Spain. Experience and competency must be strong. It is a requirement that candidates be proficient in technical writing and English.

Process Analyst duties will include:
Assist the Chief, Service Desk on documenting and simplifying operational business process to obtain efficient Standard Operating Procedures. Devise a practical approach of implementing Support Operational Processes into the ICC Support Tool (ITSM). Assist the Chief, Service Desk to document all the Service desk process and controls for a more efficient auditing process. Assist the Chief, Service Desk on implementing a practical and efficient reporting mechanism of metrics, KPIs and CSF. Assist the Chief, Service Desk on any other duties related to the provisioning of improved quality services to its customers.

Candidates are expected to have:
Three years or more professional experience, in the area of Process analysis. Very Good experience with Business Process tools for mapping, charting, documenting. Be familiar with Business Process concepts, and performance measurements. Be familiar with concepts in the area of Information technology operational support. At least 2 years of experience in the area of Information technology. Familiar with Service Management tools (Ticketing systems). Familiar with automated provisioning and integrated infrastructure management tools. University degree in computer or information science, mathematics or related field. Strong analytical and problem solving skills Practitioner Certification in Service Management best practices (ITIL)

Please apply with an updated CV in English and Europass format. Thanks