Physical Security Support Specialist

The PHYSICAL SECURITY SUPPORT SPECIALIST (PSSS) manages the various Physical Security infrastructures that are essential components of the Global Access Control and CCTV Systems. The PSSS will manage part of the day-to-day operational support of the various security infrastructures and will work to resolve issues directly or through facilitation and engagement of third parties as appropriate. The PSSS position requires availability for on-call rotation and may involve international travel.

RESPONSIBILITIES WILL INCLUDE:

- Day-to-day support operations of a fast-paced complex distributed physical security infrastructures supporting primarily access control environments
- Responding telephone, ticket and e-mail requests in a professional, efficient manner
- Various programming and technical project/administrative related activities on the security systems
- Performance tuning at the application and network levels
- Review and recommendations for logical and technical design
- Supporting projects that leverage the physical security infrastructures
- Converting logical to physical design
- On-call support during the day on weekdays and on-call support during weekends

REQUIRED QUALIFICATIONS:

- 3+ years of experience supporting and managing physical security access control systems
- 1+ years of experience and valid related certification with Mercury based system (Example: LENEL, S2 Enterprise, S2 Global, Honeywell Pro Watch, Schlage SMS access control Systems)
- Experience with Information Security and Risk Management, access control, telecommunications and network security, environmental security, and operations security
- Must demonstrate a clear understanding of Business Continuity Planning and Disaster Recovery Planning
- Must understand and be able to work according to team and divisional metrics

PREFERRED QUALIFICATIONS:

- Experience with Linux and/or Windows server administration
- Experience in Linux
- Highly motivated to solve problems efficiently
- Fast troubleshooting and resolution skills
- Proven ability to manage multiple tasks with shifting priorities
- Ability to build and maintain strong working relationships with physical and logical security teams
- BS in computer science or related field, or equivalent experience