PC Technician

Work as a member of the PC Deployment Team to build PCs with base image and layer additional applications as requested. Deploy PCs for end users.

- Work with other Support Center analysts and Senior Technicians to understand Workstation support needs.
- Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for client's Workstation support; provide hands-on and remote controlled Workstation support services; provide expertise on support services when requested by peers and clients.
- May be required to create software images; lead/participate in HardwareHardware and Software procurement and disposal; management of print server queues and network printers.
- Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; provide on-call level-2 support; provide primary Support Center operation (approximately 40 - 80 hours annually) to maintain awareness and enhance operations of Support Center; personally operate support outposts in client area; reconcile client demand for services with available resources; participate in Support Center planning functions; record all support activities for proper measurement of support business.

SKILLS:

COMPETENCIES:

- Experienced with Windows XP and Windows 7 in a Corporate Environment
- Experience with Windows XP, MS Office 2003/2010, Ghost, Internet Explore and Lotus Notes, Remedy, and Virus Scan.
- Good Analytical and communication skills.
- Ability to work effectively with clients and other team members.
- Must enjoy solving a wide variety of problems on a continual basis.
- Skills and experiences with the use of technology in a business environment, including exposure to Help Desk Support, data communications/networks, and application environments (Mainframe, work group, and desktop).
- Experience with customer service functions such as Workstation support; demonstrated exceptional organizational skills; familiarity with DOS/Windows and Lotus Smartsuite application software; ability to ascertain the criticality of incoming requests; fundamental understanding of word processing, spreadsheet and terminal emulation products to properly diagnose problems.
- Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures.

QUALIFICATIONS:

- Associates Degree in Computer Science or related discipline, and at least two, typically four years experience in computer support.
- Excellent customer service, interpersonal, and organizational skills; ability to work in a fast paced changing environment.