PC/Laptop Break/Fix Tech Job

PC/LAPTOP BREAK/FIX TECH needed for a long-term CONTRACT OPPORTUNITY with Yoh's client located in Washington, DC.

TOP SKILLS:

- One to three (3) years break/fix experience
- PC and laptop repair
- Printer repair
- A+ Certification a plus
- Preventive maintenance

WHAT YOU'LL BE DOING:

- In contact with clients over the phone and in the field and therefore has a direct impact on overall client and customer satisfaction
- Responds to service tickets/calls received via the Remedy ticketing system to make hardware repairs, perform driver diagnostics, perform driver installs/updates, re-imaging, new printer installs, and upgrades (memory, storage, video) as well as small moves as needed.
- Perform routine refurbishing and component level repairs of PC workstations, laptops, and printers in a Service Level Agreement (SLA) environment for standard and in-warranty devices.
- Perform routine refurbishing and component level repairs printers, scanners, plotters, and other miscellaneous devices that are out of warranty.
- Assemble and configure hardware for typical equipment configurations upon completion of component hardware replacement.
- Perform routine preventive maintenance of printers and elective PM per business unit request.
- Document activities, record service requests, review service request histories as a part of each trouble-shooting task, document resolutions of service requests, and close the problem ticket, using Remedy Help Desk.

WHAT YOU BRING TO THE TABLE:

- Basic knowledge of electrical/mechanical principles and basic electronics.
- Read and comprehend technical service manuals and publications.
- One to three (3) years field experience in a break/fix or service department.
- Able to diagnose and repair products by replacing worn or broken parts, and making technical adjustments.
- Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
- Able to detect and correct equipment errors.
- Able to prioritize and schedule own workload.
- Assist in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
- Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
- Implement shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
- Strong communication skills; both written and spoken.
- A+ Certification current or expired, nice to have
- Other Vendor certifications a plus (HP, Dell, Lenovo, Xerox, etc)

CALL ME NOW TO DISCUSS

RECRUITER: SCOTT BENNEKEMPER

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

TAX TERM: CON_W2J2WBRSTL

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Branch: IT & Telecom