Payroll Administrator - Ref:YOR00000C

PAYROLL ADMINISTRATOR

JOB PURPOSE

- To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees' salaries.
- Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty.
- There may be additional activities to perform from time to time in order to maximise the contribution to Northgate's goals and objectives.
- To perform all duties in accordance with the company Health & Safety and Quality policy procedures.

ADMINISTER AND IMPLEMENT PAYROLL

- Ensures data is received in the right format and in time to complete payrolls to agreed deadlines
- Prioritises and actions daily tasks to be accomplished to meet SLA.
- Completes and owns payroll processing cycle for allocated customers
- Calculates, prepares and transmits manual payments and third party disbursements.
- Runs sample payrolls to ensure quality and resolve errors or deviations.
- Liaises with other areas of the business to meet and enhance payroll delivery.
- Provides statistics for chargeable work to enable effective invoicing.
- Controls the reconciliation processes for own customer's third party accounts to ensure completion in line with SLA requirements and statutory legislation.
- Identifies and acts on issues which would impact delivery of SLA.
- Reviews and updates where necessary customer procedures and processes, and Northgate documentation.

PROVIDE CUSTOMER SERVICE

- Receives and records customer enquiries and provides basic information in response to customer requests. Escalates to Line Manager where appropriate.
- Responds to requests and queries from statutory bodies in such a way as to maintain effective working relationships
- Develops and maintains a good working knowledge of Northgate products and services.
- Develops and maintains effective relationships with internal/external customers and suppliers.
- Considers and escalates any new ideas which add value to the customer.

PROVIDE TECHNICAL SUPPORT

- Checks system accuracy by performing manual calculations to agree system output
- Recommends and agrees ways in which systems and procedures can be improved to enhance business performance
- Actions systems updates to ensure implementation