Organizational Change Management Lead

For our client, a pharmaceutical company in Switzerland, we are looking for a motivated and ambitious:

ORGANIZATIONAL CHANGE MANAGEMENT LEAD

BACKGROUND:

The ITSM Next Generation Project will replace our current ITSM Tool - HP Service Manager - with ServiceNow over the coming 18 months. ServiceNow is a cloud-based solution that offers usability based on simplicity combined with an intuitive and engaging user experience. The project will maximize industry best practices, hence minimize customization. ServiceNow will enable consistent and scalable IT processes throughout Group Informatics, while at the same time transitioning us to leaner and more efficient process management and execution.

The Senior OCM and User Adoption Lead will play a key role in ensuring the project meets business, schedule and budget objectives by applying a structured methodology and leading a wide array of change management activities. The initial focus will involve detailed project planning of activities that need to be performed in support of a global change management strategy that seeks to minimize resistance and maximize stakeholder engagement. This complex, high visibility role will require a proven background in leading change management and user adoption initiatives on other large scale customer facing technology implementation projects (eg ServiceNow, Salesforce, SAP, Workday, Oracle, etc.). This is a key project role that will require outstanding leadership skills and experience with change management, training strategies, deployment strategies, employee engagement, and large scale global user adoption of new technology.

TASKS & RESPONSIBILITIES:

- Reporting to the ServiceNow global project manager, partner with the change management and user adoption lead to oversee all aspects of organizational change management (OCM) for the project.
- Globally lead strategic and tactical change management, training management, employee engagement, communications and user adoption activities for the project.
- Provide strategic vision for change management and user adoption of ServiceNow, while leading an internal team to execute against the vision.
- Provide leadership and oversight to OCM coordinators, training managers, instructional designers, SMEs, change champions, etc. to form an appropriate and cohesive OCM organisation for the project.
- Identify change management and user adoption related business issues/risks and recommend options and plans to remediate.
- Oversee implementation and adoption of OCM guidelines and standards across multiple work streams within the project.
- Design and manage global communication plans and activities (eg online and social media channels, newsletters, key stakeholder presentations, etc.).
- Create/manage project level surveys/metrics/KPIs to roll-up and report on change management and user adoption related activities and success.
- Ensure OCM activities are aligned with the project timeline and key milestones, and are integrated with other workstreams as required.
- Manage overall OCM work plan and conduct weekly status reporting meetings.
- Manage and facilitate OCM workshops to ensure a strong understanding of change management principles and user adoption techniques to be deployed during the project.
- Build out and manage a global change agent/champion network that will support the introduction of ServiceNow to tens of thousands of employees across the organization.

MUST HAVES:

- Bachelor's or Advanced degree in related specialization area.
- Proven experience in a consulting and/or client-facing environment.
- Minimum of six to eight years of experience leading and mentoring project teams on relevant engagements.
- Strong problem solving skills with the ability to exercise mature judgement.
- Strong interpersonal and communication skills with a demonstrated ability to interact across multiple levels of the organization.
- Demonstrated capabilities in teamwork and leadership on large global change efforts.
- Familiarity with project management approaches, tools and phases of the project life cycle.
- Excellent written and verbal communication skills.
- Excellent English language skills.
- Ability to work across multiple international timezones -- late afternoon/early evening work required in the EU.
- Ability to travel internationally both within and outside of the EU when required.
- Experience with IT Service Management Solutions such as ServiceNow is preferred.
- Experience in a pharmaceutical environment is preferred.

NICE TO HAVES:
+++ Former Pharma experience is preferred
+++ Experience large IT Service Management Projects
+++ ServiceNow Background

START DATE: 17.04.2017
END DATE: 16.10.2018 (PLUS POSSIBLE EXTENSION)
WORK LOCATION: BASEL
TRAVELLING: 30% (MAINLY TO SPAIN, POLAND AND US)

Are you interested to work in this challenging position? Alessia Biassoli, Talent Resourcer, is looking forward to receiving your complete profile. Please send an e-mail (see below)