Oracle EBS Support Engineer - Remote Based - EBS Financials, EB-Tax, P

"BE THE BEST BY WORKING WITH THE BEST"

The role of the Senior Oracle E-usiness Suite (EBS) Engineer is to provide exceptional remote-based support for mission-critical Oracle EBS applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Oracle EBS modules for our global clients who use both r11i then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

ESSENTIAL DUTIES & RESPONSIBILITIES

- Solve complex customer issues using methodical troubleshooting based on expert knowledge of Oracle EBS applications functionality and technology.
- Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
- Provide remote-based functional support & training for multiple EBS modules.
- Support client customizations, sharing implementation and best practices advice.
- Develop application break fixes for critical product defects.
- Create scripts to identify, analyze and correct data issues.
- Manage onr or more key assigned accounts as a technical/functional advisor.
- Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
- Collaborate with team members in a virtual team environment to extend field experience to different client situations.
- Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

FOR MORE INFORMATION PLEASE APPLY OR CONTACT JUNAID AHMED ON OR (SEE BELOW)