Operations Team Leader

- EXCITING TEAM MANAGEMENT OPPORTUNITY
- BE PART OF A DYNAMIC AND HIGH PERFORMING TEAM
- NEWLY CREATED - 2 YEARS FIXED TERM CONTRACT

Xoserve provides a range of centralised services to the gas industry in Britain. It manages all the key data associated with the majority of the 22 million gas meter points nationwide through large and complex computer systems as well as the registration and customer switching services for the industry. Xoserve also manages the energy allocation and invoicing on behalf of the country's large Gas Transporters, and through its knowledgeable employees helps the industry manage change to the processes and systems which enable the country's commercial regime for gas to operate.

As an Operations Team Leader you will be responsible for managing a team who deliver a range of services to customers including data enquiries, query management, invoicing and credit management processes. Specifically, you will be a people and process manager with strong communication, analytical/logical and change management skills. You will be responsible for the day-to-day line management of staff, ensuring that all work is carried out to appropriate and defined standards and continual service improvements and change are delivered. As part of the role you will work with a wide range of internal and external stakeholders to ensure high quality service delivery, project management and delivery for your specific business area, with an expectation that you will contribute to supporting and proposing change and innovation to support the wider organisation.

This newly created role will really let you play to your strengths and develop your career within our highly dynamic, fast paced and constantly evolving Operations team. With a track record of proactively and constantly working towards implementing change and improvements that adapt to the needs of your clients, you will be viewed as resourceful, innovative and motivated by those around you with a strong aptitude for managing multiple processes and issues at one time in a logical and consistent manner. Along with this, you will have a proven track record in being able to use your abilities to develop, coach and lead others combined with managing multiple processes, change and systems as you work towards delivering business objectives.

If this sounds like you, and you feel you can provide an invaluable contribution to our organisation, then don't miss this exciting opportunity, apply today.

IF THIS SOUNDS LIKE YOU THEN DON'T MISS THIS EXCITING OPPORTUNITY PLEASE SEND YOUR CV AND COVERING LETTER (AS ONE ATTACHMENT) AND WE WILL GIVE YOUR APPLICATION THE CAREFUL CONSIDERATION IT DESERVES.