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Operations Support Engineer
Eingestellt von Randstad (Schweiz) AG
Gesuchte Skills: Support, Engineering, Engineer
Projektbeschreibung
OPERATIONS SUPPORT ENGINEER
Randstad Professionals are one of the leading recruitment companies in Switzerland and with a dedicated IT contracting team in Zurich, we are excited to help you in your search. We focus on finding the best contracts for the best contractors.
Randstad professionals are looking to find a responsible and open minded candidate who adds value to our client's IT team. Our client is an international Swiss Bank.
SUMMARY
The Operations Support Engineer is a versatile and highly motivated individual who supplies front line technical support and responds to our business customer needs. As and Operations Support Engineer, you will be responsible for identifying and recognizing the issues, dealing with problem tickets and escalating them further when necessary.
Being a vital part of the Production Support team involves working on highly complex systems and providing general technology support services for both internal within department and external for our business clients, ensuring overall customer satisfaction and total resolution of each support incident.
Your role as a production support professional will be to handle the issues as they arise and address them or escalate using the technical expertise. Good analytical and communication skills as well as the ability to write the documentation are essential and they are required in order to perform the regular daily activities.
JOB DUTIES
The Operations Support Engineer will play an integral within the existing Operations Support Team.
Specifically s/he will be responsible for:
- Managing resolution of technical issues for multiple applications on many different layers.
- Coordinate resolution with various team members for majority of the issues, analyze root cause and assist in efficient resolution of all production processes.
- Troubleshooting many application issues. Issues to be resolved require a broad range of troubleshooting skills related to: software functionality, application environment setup, database management, data analysis, and third party products (Oracle, Informatica, Java, Unix)
- Providing excellent support in communicating and reporting all the encountered issues, responsive follow through, and advocacy for client issues within internal departments.
- Prioritizing numerous issues of varying severity, effectively manage the resolution of all issues within accepted service levels and maintaining the problem tickets related to these issues.
- Being able to read and reverse engineer the existing applications and writing the documentation based on the analysis and findings.
- Collaborating extensively with peers, Requirement Engineers, Business Analysts and Operations Staff to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients.
SKILLS AND ABILITIES
- Good interpersonal and communications skills.
- Experience in corporate industry dealing with issues and their resolution.
- Familiar with Oracle database and general database concepts.
- Experience in data analysis.
- Strong SQL skills with some PL/SQL knowledge.
- ETL skills which includes ability to read SQL Loader files and understand the load process.
- Familiar with programming concepts and knowledge of Java 2 Language would be a good asset.
- Excellent knowledge of UNIX commands.
- Familiar with UNIX Shell Scripting and ability to read and apply modifications.
- Strong team player who enjoys working in a fast paced atmosphere.
- Ability to manage multiple priorities, commitments and projects.
- Self motivated, directed and passionate about what you do.
- Must be able to work the occasional after hours support.
QUALIFICATIONS AND EDUCATION
- Degree in Computer Science/Engineering or related engineering/science fields.
- 3-5 years of experience in engineering, engineering support, or technical support environment or equivalent consulting experience.
- Prior technical experience is a must.
- Any Certificates related to the required skills.
Want to experience Zurich, gain international experience in one of the top cities in the world for quality of living and salaries, get in touch with our team of specialist.
Good to know you!
Randstad Professionals are one of the leading recruitment companies in Switzerland and with a dedicated IT contracting team in Zurich, we are excited to help you in your search. We focus on finding the best contracts for the best contractors.
Randstad professionals are looking to find a responsible and open minded candidate who adds value to our client's IT team. Our client is an international Swiss Bank.
SUMMARY
The Operations Support Engineer is a versatile and highly motivated individual who supplies front line technical support and responds to our business customer needs. As and Operations Support Engineer, you will be responsible for identifying and recognizing the issues, dealing with problem tickets and escalating them further when necessary.
Being a vital part of the Production Support team involves working on highly complex systems and providing general technology support services for both internal within department and external for our business clients, ensuring overall customer satisfaction and total resolution of each support incident.
Your role as a production support professional will be to handle the issues as they arise and address them or escalate using the technical expertise. Good analytical and communication skills as well as the ability to write the documentation are essential and they are required in order to perform the regular daily activities.
JOB DUTIES
The Operations Support Engineer will play an integral within the existing Operations Support Team.
Specifically s/he will be responsible for:
- Managing resolution of technical issues for multiple applications on many different layers.
- Coordinate resolution with various team members for majority of the issues, analyze root cause and assist in efficient resolution of all production processes.
- Troubleshooting many application issues. Issues to be resolved require a broad range of troubleshooting skills related to: software functionality, application environment setup, database management, data analysis, and third party products (Oracle, Informatica, Java, Unix)
- Providing excellent support in communicating and reporting all the encountered issues, responsive follow through, and advocacy for client issues within internal departments.
- Prioritizing numerous issues of varying severity, effectively manage the resolution of all issues within accepted service levels and maintaining the problem tickets related to these issues.
- Being able to read and reverse engineer the existing applications and writing the documentation based on the analysis and findings.
- Collaborating extensively with peers, Requirement Engineers, Business Analysts and Operations Staff to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients.
SKILLS AND ABILITIES
- Good interpersonal and communications skills.
- Experience in corporate industry dealing with issues and their resolution.
- Familiar with Oracle database and general database concepts.
- Experience in data analysis.
- Strong SQL skills with some PL/SQL knowledge.
- ETL skills which includes ability to read SQL Loader files and understand the load process.
- Familiar with programming concepts and knowledge of Java 2 Language would be a good asset.
- Excellent knowledge of UNIX commands.
- Familiar with UNIX Shell Scripting and ability to read and apply modifications.
- Strong team player who enjoys working in a fast paced atmosphere.
- Ability to manage multiple priorities, commitments and projects.
- Self motivated, directed and passionate about what you do.
- Must be able to work the occasional after hours support.
QUALIFICATIONS AND EDUCATION
- Degree in Computer Science/Engineering or related engineering/science fields.
- 3-5 years of experience in engineering, engineering support, or technical support environment or equivalent consulting experience.
- Prior technical experience is a must.
- Any Certificates related to the required skills.
Want to experience Zurich, gain international experience in one of the top cities in the world for quality of living and salaries, get in touch with our team of specialist.
Good to know you!
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges