Operations Manager/Service Improvement Manager

OPERATIONS MANAGER/SERVICE IMPROVEMENT MANAGER - MIDLANDS, UK

We are working on behalf of a major Telecoms Managed Service looking for an experienced Operations Manager/Service Improvement Manager who has experience in working with a RAN and Transmission operations environment.

Operations Manager/Service Improvement Manager Responsibilities;

- Manage and dictate a team of network monitors, engineers and jeopardy managers
- Management of Operational risks within a RAN environment
- Provide service improvement and strategy reports
- Coordinate with the Service Operations team (Incident, Change, Problem, Jeopardy Managers) in developing systems and processes.
- Management of Front Office Engineers
- Keeping network availability at customer SLA's and KPI's
- Attend and lead service review meetings with customers

Operations Manager/Service Improvement Manager skills and experience;

- ITIL certified
- Prince2/PMP
- Working within Mobile Telecom Networks before in a RAN/Transmission environment and also Service Desk
- Previously worked as; Operations Manager, Front Office/Back Office Manager, Service Manager, Transition Manager, etc.
- Any Service Transition, Problem, Change, Incident, Jeopardy Management would be preferable

Key:
Operations Manager/Service Improvement Manager, ITIL, process, RAN, 3G, LTE, 2G, KPI, SLA, NOC, p1, p2, p3, incident, change, problem, jeopardy, monitor, Front Office, FO, improvement, telecom, telecommunication, NSN, Ericsson, Huawei, Orange, EE, Vodafone, MBNL