Operations Analyst

We are recruiting an Analyst to provide operational and commercial support to a large blue chip contract.

The candidate should have a strong grounding in business analytics and commercial modelling, and work confidently as part of a multi-disciplined operational team. An understanding of the facilities management market would be advantageous.

As part of the Special Projects Team, the Analyst will will provide front line support to the manager of a key FM contract based in Bristol, and take project assignments across a UK portfolio as required.

Key Duties for this role are as follows:

Operational management

Management of all audit processes and schedules incl Serco Management System compliance

Business planning process support and coordination

This is a fantastic opportunity to join a operations team within a FTSE 100 organisation. This role represents a unique opportunity to work as part of a growing organisation whose responsibility is to drive growth, innovation and quality of service.

This role also offers the chance to work with Serco's existing expansive customer base to build relationships and exceed expectations building a progressive, proactive outsourced service. The Analyst will work on a prestigious contract and multiple projects throughout the business operation, building management information to enable accurate decision making and business improvement.

The ideal candidate will be an enthusiastic and motivated individual who has excellent problem solving skills, strong operational focus and a high attention to detail.

Technical delivery

Applying operational expertise to service area

Assisting special projects in operations, finance and commercial

Analysing spend , processes and practices to deliver efficiencies

Design and map processes

Design and specify potential solutions to business problems

Design auditing and compliance process

Assist in design and manage of project plans

Key Skills

Preferably educated to degree level in Business Management/Economics/Finance or similar

A good understanding of outsourcing and business to business organisations and their practical application in the working environment

Strong customer service ethos with evidence of the ability to deliver high quality service and developing relationships

Strong leadership skills, with evidence of the ability to engage and motivate people at all levels

Ability to solve problems

Self motivation and ability to manage time and priorities well

Ability to communicate to all levels

PC literacy, use of Microsoft Word, Excel, PowerPoint and Outlook and MS Project

Full clean UK driving licence

Salary: £20000 - £25000 per annum. Date posted: 13/03/2013