Operational Transition Manager

We are pleased to present this opportunity to you on behalf of our client. They are one of the world's most reputable, financial institutions and as the new Operational Transition Manager you could get unique experiences and have good exposure in the business.

Skope of the Project

IT Wide Monitoring Project Execution relies on the creation of new monitoring baselines via a combination of direct cutovers from Legacy platforms as well as partnering with various product management, engineering and operations teams to develop net new monitoring baselines for our environment. In addition, the role will work with our operations staff to mature the baseline governance process and ensure strategic platforms and ITIL processes are leveraged to control changes.

The role of ITWMS Operations Transition Lead will cover the following responsibilities:

Become a SME on the existing baselines in place for the current monitoring platform
Broker agreements between various stakeholders on the ownership of the baselines and mature current processes to support a more agile updates
Be the accountable owner and subject matter expert of the new monitoring baselines for in scope' technologies including Windows, Unix, SQL, Sybase and Oracle
Learn and document best practices for the creation of baselines
Challenge project & engineering teams to deliver functionality which will enable our operations teams to better manage the environment and reduce unactionable alerts
Implement new monitoring baselines on the new IT Wide Monitoring Platform
Perform knowledge sharing sessions and trainings with existing support personnel enabling them to carry on with baseline creation & maintenance

Qualifications

Overall 10+ years w/Monitoring Technologies & baseline implementations including previous exposure to BMC & Open Stack technologies.
Experience in BMC Performance Manager/Patrol.
At least basic Unix/Linux and SQL knowledge
One or more of the following Scripting skills: Python, Ruby, Perl, Go, Shell (Bash, CSH, KSH, BSH)
Familiarity with GIT & SVN (source code repository)
Self-starter and one who embraces change quickly.
Experience with Enterprise Operational Tools/Processes (Incident Mgt, Problem Mgt, Change Mgt, Knowledge Mgt, etc).
Experience in prioritizing a complex and diverse book of work juggling the enablement of project deliverables while supporting daily operational stability.
In-depth understanding of the ITIL framework.
Broad understanding of IT Infrastructure (including hosting, application & database systems, application monitoring, CMDB repositories, ticketing systems, systems orchestration and automation).
Proven managerial track record of leading diverse & regionally distributed multicultural IT teams.
Experience in building effective relationship with both product and outsourcing vendors.
Complex problem solving skills.
Advanced English skills (written & verbal) with a great degree of confidence in presenting recommendations both for peer groups as well as management
Ability to convey complex technical information to engineers, product managers and senior managers as well as non-technical customers and to articulate a business case to influence and drive strategy.
Consistent enthusiasm fueled by a desire to be best in class.
Certification in ITIL and/or any related service management technical qualifications.
Understanding of IT environments in financial institutions.
Proven track record in influencing and driving technology change programs.
Previous experience of infrastructure support in large (Financial Services) enterprise IT environment.

This is a great opportunity to grow with an International and reputable organization that offers an exciting working environment. If you fit the specification, please apply!

Good to know you!