NK257 IT Business Relationship Manager, Brussels, Banking

NK257 IT Business relationship manager, Brussels, Banking

- The team acts as the primary point of contact for the client; and aims at satisfying the IT service delivery expectations and requirements of her/his clients.
- The team is comprised of senior managers being the interface of the IT Delivery organisation towards its clients.
- The team members have a deep understanding of the Business environments and their dependency on IT solutions.
- The team facilitates the achievement of specific, measurable results through a network of internal and external partners, stakeholders or clients over whom direct control is not exercised.

Role involves:

- To build and to maintain strong Business Operations relationships, and to provide day-to-day client advice and support
- To promote the capabilities of the IT organization in delivering the adequate service, and to assist the clients in identifying new improvements
- To mobilize the IT organization resources to meet the clients' needs and expectations.

Profile:

- You possess excellent relationship management skills and maintain and value existing relationships; builds trust, credibility and confidence; review and/or expand network.
- You operate in independence in managing his/her Business clients and IT Service Delivery stakeholders.
- You represent and defend the IT division within Business Operations clients organization and negotiates the optimal conditions of cooperation.
- You ensure management information, periodic and ad-hoc information (including forecasting) is in place. Reports on SLAs and KPIs, provides cost forecasts, provides incident and post-mortem reports, ...
- You encourages a proactive approach by anticipating threats and risks. Seeks for cost improvements.
- You are fully knowledgeable of the complete range of IT services and underlying infrastructure.

COMPETENCIES:
- Complexity & problem solving: you can handle standard & non-standard situations with low level of uncertainty, covering multiple and new domains of expertise
- Decision making: you use sound judgment to take decisions within the operational domain. You foster the development of new/improved procedures and methods within the own operational domain. You take decisions/support the decision process of significant importance in the own operational domain.
- Strategic approach and impact: you master the delivery process and continuously look for improvements to evolve own domain of responsibility. You drive the medium term evolution of the own domain and look how actions and decisions can impact on a longer term. You lead the change process at the implementation level within the own domain. You support and participate to the change within the broader framework.
- Stakeholders management: you build a network of internal relationships across the organisation to deliver across domains. You use persuasion and influencing skills to get required support. Upon request you deal with external stakeholders or regulators on well defined tactical or technical matters. You autonomously deal with tensions and disputes, looking for consensus and benefit for the company
- Autonomy and leadership: you work autonomously on a large domain. You work within clearly defined (periodic) targets, with full responsibility of delivery. You provide regular feedback to management on objectives achievements. You have full autonomy on the decisions to be taken about a set of products/services/solutions/applications under your own responsibility.

Reference: NK257

Location: Brussels Duration

Duration: 6 months

Rate: 600-625 euros per day

Language: English