Network Support Specialist, LAN, WAN, Rome, Italy

NETWORK SUPPORT SPECIALIST, LAN, WAN, ROME, ITALY

DESCRIPTION OF WORK TO BE PERFORMED

- Monitor and troubleshoot of the LAN and WAN environment: investigate link congestion/saturation issues with the decentralized offices and follow up on link reliability issues with the Regional Integrated Service Desks.
- Provide remote assistance to IT Technical Officers in the field for issues related to LAN/WAN services
- Use monitoring tools and be able to produce Network reports on WAN and LAN performance. Report on recurring issues to supervisor proposing recommendations such as link change or upgrade etc.
- Identify and resolve complex network problems under pressure.
- Investigate, document and assist with the implementation of new technologies;
- Design and build network labs and pilot schemes.
- Provide guidance on new architectures and technologies
- Write and maintain networking operation procedures and network diagrams.
- Contribute to the organizational IT knowledge Base.
- Support Client field office relocations by reviewing network configurations, performing feasibility studies on suitable connectivity solutions,
- Provide technical guidance/standards on requests for purchasing local ICT infrastructure (eg PBX, LAN equipment, cabling, etc.)
- Perform other network related duties as required.

DELIVER THE FOLLOWING EXPECTED OUTPUTS:

- All support calls are responded to in a professional manner and to agreed service levels. Performance will be measured on Average Initial Response Time and First Time Resolution Rates;
- produce Network reports on WAN and LAN performance as requested.
- All operating procedures and network diagrams are written in clear and concise English and delivered within agreed timeframes;
- The organizational IT knowledge Base is maintained up-to-date at all times.

PLEASE FORWARD YOUR CV ASAP FOR IMMEDIATE CONSIDERATION