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Network Support Engineer - German Speaking
Eingestellt von HiberniaEvros Technology Group
Gesuchte Skills: Engineering, Support, Engineer
Projektbeschreibung
HIBERNIAEVROs are seeking applications for the position of NETWORK SUPPORT ENGINEER with GERMAN language.
This will be a LONG TERM CONTRACT based onsite with our client and partner (a leading world renowned global Multi-National IT company) in CORK
YOU MUST BE FLUENT IN GERMAN AND ENGLISH
KEY DUTIES/RESPONSIBILITIES
- Technically minded individuals with strong troubleshooting skills.
- Help our customers resolve technically complex issues. Working closely with functional teams to provide feedback for improving the product quality and reliability.
- Identifying opportunities for process and procedure enhancements to drive efficiency and customer service satisfaction levels.
- This career building contract position is very challenging with great room for learning and growth!
ROLE RESPONSIBILITIES
- Take ownership of technically complex customer reported issues and work closely with the customer until resolution
- Document relevant information and ensure that the customer is communicated in a timely manner
- Ensure that the work performed meets the quality standards
- Ensure that customers are treated with highest degree of respect
- Work closely with the Engineering and Product Marketing teams on new technology introductions Work closely with Engineering to resolve escalated Software and Hardware issues to ensure quality products for our customers
EXPERIENCE/TECHNICAL SKILLS REQUIRED
- 1-2 years of relevant experience or equivalent combination of education and work experience with a demonstrated knowledge of fundamental networking principles including OSI model, TCP/IP and UDP protocols, packet capture analysis and related networking technology
- Excellent understanding of LAN & WAN Network topologies, in-depth knowledge of TCP/IP Protocol Suite, LAN/WAN access technologies, Internet Security Architectures and Routing Protocols
- Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic to meet staffing attendance requirements
- Candidate should also possess excellent communications skills and be in a position to work under pressure with calmness and composure
PREFERENCES
- Experience with installation, configuration and management of network security products (Firewalls, IPS, VPNs) and also Internet devices like Routers, Switches, Load Balancers, Application Proxies, ...etc
- Work experience relating to supporting wireless products 802.11 a/b/g/n
- Professional certifications from Cisco, Microsoft, SonicWALL, ICS2, GIAC, etc
- Work experience relating to supporting wireless products 802.11 a/b/g/n
-oOo- For further information please send your CV to us. Your application will be treated in the strictest confidence.
HiberniaEvros is Ireland's key provider of IT Contract and Permanent Professionals.
Please be advised you will receive an automated response to acknowledge receipt of your application.
This will be a LONG TERM CONTRACT based onsite with our client and partner (a leading world renowned global Multi-National IT company) in CORK
YOU MUST BE FLUENT IN GERMAN AND ENGLISH
KEY DUTIES/RESPONSIBILITIES
- Technically minded individuals with strong troubleshooting skills.
- Help our customers resolve technically complex issues. Working closely with functional teams to provide feedback for improving the product quality and reliability.
- Identifying opportunities for process and procedure enhancements to drive efficiency and customer service satisfaction levels.
- This career building contract position is very challenging with great room for learning and growth!
ROLE RESPONSIBILITIES
- Take ownership of technically complex customer reported issues and work closely with the customer until resolution
- Document relevant information and ensure that the customer is communicated in a timely manner
- Ensure that the work performed meets the quality standards
- Ensure that customers are treated with highest degree of respect
- Work closely with the Engineering and Product Marketing teams on new technology introductions Work closely with Engineering to resolve escalated Software and Hardware issues to ensure quality products for our customers
EXPERIENCE/TECHNICAL SKILLS REQUIRED
- 1-2 years of relevant experience or equivalent combination of education and work experience with a demonstrated knowledge of fundamental networking principles including OSI model, TCP/IP and UDP protocols, packet capture analysis and related networking technology
- Excellent understanding of LAN & WAN Network topologies, in-depth knowledge of TCP/IP Protocol Suite, LAN/WAN access technologies, Internet Security Architectures and Routing Protocols
- Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic to meet staffing attendance requirements
- Candidate should also possess excellent communications skills and be in a position to work under pressure with calmness and composure
PREFERENCES
- Experience with installation, configuration and management of network security products (Firewalls, IPS, VPNs) and also Internet devices like Routers, Switches, Load Balancers, Application Proxies, ...etc
- Work experience relating to supporting wireless products 802.11 a/b/g/n
- Professional certifications from Cisco, Microsoft, SonicWALL, ICS2, GIAC, etc
- Work experience relating to supporting wireless products 802.11 a/b/g/n
-oOo- For further information please send your CV to us. Your application will be treated in the strictest confidence.
HiberniaEvros is Ireland's key provider of IT Contract and Permanent Professionals.
Please be advised you will receive an automated response to acknowledge receipt of your application.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges