Network Service Desk Support Engineer (Waver/Louvain-la-Neuve)

Je functie: Onsite and remote support on the customer's EMEA wide Networking environment.
Ticket solving on level 2 in a small team of key competent Network Support Engineers
User assistance in daily Network oriented problems.
Involvement in network projects, handling coordination tasks.

Assisting, coordination a steering the upgrading of Network devices: switches, routers and Wi-Fi controllers and related hardware in an international environment.
Investigation, diagnostic, testing and resolution of IP Network and Wi-Fi incidents
Monitoring performance, troubleshooting network problems and outages, scheduling upgrades.
Collaborating with network architect on network optimization.
Coordinating resources where necessary and serving as escalation point to operational teams.
Interacting with various Networking partners & networking vendors.
Working in validated environment which implies writing and maintenance of technical documentation and procedures, and follow controlled change management process.
Technical documentation.
Network design is not part of the job.
On hands installations are rare.
Je profiel: - Strong knowledge of IP Network
- Strong knowledge of Cisco IOS
- Good knowledge of Infoblox
- Good knowledge of Splunk, Cacti
- Excellent spoken and written skills in French and English
- Communication skills - Contacts with maintenance teams, external suppliers, International sites
- Be able to deliver support remotely
- Surely capable of solving problems
- Autonomous
- Can work independently as well as team player
- Strong analytical skills
- Service Minded - Familiar with the fundamentals of IT Service Management and SLA's
- ITIL aware (concepts, terminologies, ICT processes). ITIL Foundation certification or more is an asset.
- Coping with stress in Crisis Situations
- Bachelor Degree in Computer Sciences or equivalent by experience.
- Minimum 5 years of experience in a similar position
- At least CCNA Certification or equivalent by experience. CCNP is an asset.
- CUCM certification or equivalent experience in a plus
- ITIL v3 Foundations certified is an asset
- Strong affinity with IT evolutions