Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.
Vakante Jobangebote finden Sie unter Projekte.
Network Operations Support Consultant (German Speaker)
Eingestellt von Silverlink Technologies
Gesuchte Skills: Network, Consultant, Sun
Projektbeschreibung
POSITION: NETWORK OPERATIONS SUPPORT CONSULTANT (GERMAN SPEAKER)
LOCATION: ZURICH, SWITZERLAND
DURATION: 6 MONTHS +
JOB DESCRIPTION:
- Handle the events escalated by regional and business teams for the diagnosis and resolution of most complex incidents
- Escalate to Support team-leader, Build and Architecture teams as required for certain major incidents
- Assist regional helpdesk to ensure smooth and efficient collaboration with providers
- Assist to ensure continuous improvement of daily operational activities
- Provide clear reporting to Delivery Managers and Build Project Managers to ensure appropriate communication to the regions and business stakeholders
- Monitor and analyze network performance and address identified issues in a proactive manner
- Participate in on-call process as required
- Ensure proper knowledge transfer to other Operations Support teams to guarantee the efficiency of the follow-the-Sun level 2 support
- Handle the hand-over of packages provided by Build
- Ensure that IT and Security policies and standards are enforced
German Speaker
LOCATION: ZURICH, SWITZERLAND
DURATION: 6 MONTHS +
JOB DESCRIPTION:
- Handle the events escalated by regional and business teams for the diagnosis and resolution of most complex incidents
- Escalate to Support team-leader, Build and Architecture teams as required for certain major incidents
- Assist regional helpdesk to ensure smooth and efficient collaboration with providers
- Assist to ensure continuous improvement of daily operational activities
- Provide clear reporting to Delivery Managers and Build Project Managers to ensure appropriate communication to the regions and business stakeholders
- Monitor and analyze network performance and address identified issues in a proactive manner
- Participate in on-call process as required
- Ensure proper knowledge transfer to other Operations Support teams to guarantee the efficiency of the follow-the-Sun level 2 support
- Handle the hand-over of packages provided by Build
- Ensure that IT and Security policies and standards are enforced
German Speaker
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Organisation/Management