Network/Operations Advanced Support Manager (Tier 3) Job

NETWORK/OPERATIONS ADVANCED SUPPORT MANAGER (TIER 3) needed for a CONTRACT opportunity with Yoh's client located in Rolling Meadows, IL.

WHAT YOU'LL BE DOING:

- Tier 3 escalation resource for High Severity & Low Severity Incident support
- Provides support of LAN/WAN, Data Center and Carrier with potential to branch into Wireless Mobility, DNS, DHCP, Proxy, Firewall and Load Balancing platforms and services
- Ensure all network environments are operating at peak performance levels on a daily basis through use of various tools and management platforms
- Drive problem resolution and interact with various technology support groups to ensure a positive customer experience and ensure adherence to problem management process standards and guidelines
- Governs Operational Resiliency, Business Continuity and Disaster Recovery activities and exercises
- Assess security vulnerabilities and provide for mitigation plans and successful remediation of compliance findings
- Helps develop and perform against platform life cycle management strategies to include patching, code testing and deployment, capacity increases/decreases, hardware upgrades and decommission activities in support of run the engine initiatives
- Assist in development of and execution against sparing strategies and ensure maintenance of hardware inventory
- Contribute to enterprise network strategy, solutions and ongoing technology refresh and enhancements
- Provide input to enterprise network design standards, build templates and maintain document standards and network topology diagrams
- Support integration for network services of new acquisitions when required
- Participate in technology integration efforts with other internal enterprise wide engineering and support towers to provide holistic and tactical solutions
- Provide Technical leadership and guidance to junior personnel
- Assist with and or drive implementation of above technologies in a variety of Network design solutions in support of Run The Engine or Business as Usual initiatives
- Provide for direct support of audit and ad hoc consulting engagements
- Ensure compliance with departmental and enterprise security and configuration standards
- Assist in the management and governance of regular interactions with various IT manufacturers, VARs and support vendors in support of the enterprise network and associated platforms Cisco, F5, Blue Coat, Check Point, Aruba, ATT, VZB, Air Magnet, InfoBlocks, etc.

WHAT YOU NEED TO BRING TO THE TABLE:

- Three (3) years of leadership experience in an operational support or engineering capacity for medium to large enterprise networks
- Three (3) years of experience in all aspects of engineering or operational support on one or more of the above platforms
- Expert troubleshooting skills and working knowledge of various network management platforms
- Experience with design and configuration of data center and site LAN technologies such as Spanning Tree and OSPF
- Experience with design and configuration of WLAN/LAN QOS technologies for Real Time integrated networks including voice and video
- Experience designing, implementing or supporting Cisco Nexus 1, 2, 5 and 7k platforms in addition to Legacy catalyst Switches, GET VPN,
- Experience with design, configuration or support of campus and remote WLAN network solutions
- Two plus (2+) years of experience in all technical aspects of Routing/Switching implementation and support
- Proficient with verbal and written communication

GET HIRED, APPLY NOW!

RECRUITER: Greg Damiano

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

TAX TERM: CON_W2J2WBRPHIL

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