Network Engineer

NETWORK ENGINEER

SKILLS: Network Engineer, Cisco Networking, Avaya, VoIP protocols (SIP, RTP, TFTP), TCP/UDP/IP, routing, tunneling, PPP, ATM, mobile IP, PBX consolidation, MPLS Network

SUMMARY:

The Network Engineer is responsible for engineering the organization's Network & Telephony environment. You need to have MPLS Network experience and at least 3 years exp with Avaya telephone systems, and will be developing an understanding of the present state and network/telephony interoperability as we migrate in various phases from non-standard to standard operating environment. The successful candidate will have Cisco networking experience, and in-depth expertise in VoIP protocols (SIP, RTP, TFTP and related Protocols) and their performance from the edge thru the core of the network. You need to have a strong working knowledge of data communications and Internet knowledge including: TCP/UDP/IP, routing, tunneling, PPP, ATM, and mobile IP. Additionally, you need to be very organized, a team-player, and strong communicator. This position is a key contributor to the overall design, planning and implementation of network coordinates telecommunication maintenance functions to accommodate system users and minimize downtime for all sites across the enterprise.
- Ensures compliance with all voice procedures.
- Resolves problems as referred by the Network & Telephony Operations Staff (Level 3 support).
- Develop and maintains networking & telecom documentation.
- Assist the network & telecommunications group in support of ongoing network & telecom improvement projects.
- Coordinates with and assists vendors with software/hardware testing and installations.
- Provide configuration changes and programming of all Genesys and ShoreTel call center components.
- Provide periodic progress report to communicate project status

QUALIFICATIONS:

- Bachelor's degree or equivalent experience with a minimum 3 years related experience, increasing responsible voice communications administration experience.
- Solid Cisco networking experience
- Must have PBX consolidation experience
- MPLS Network experience
- Knowledge and experience with the various operating systems and systems performance monitors.
- Extensive Cisco experience and minimum of 3 years' experience with Avaya Telephone Systems and VoIP.
- Familiarity with multiple phone Switches, phone mail, key systems, and associated software.
- Familiarity of call center environments, both inbound and outbound supporting remote locations.
- Knowledge of Genesys GVP, IRD, CME, Studio, SCI, OCM and reporting.
- In-depth expertise in VoIP protocols (SIP, RTP, TFTP and related Protocols) and their performance from the edge thru the core of the network.
- Strong working knowledge of current VoIP technologies and their implementations.
- Working knowledge of access network issues that impact VoIP performance as well as their measurement and analysis.
- Must know access methods including cable modems, DSL, satellite, and wireless. Must be proficient with Windows, especially its communications and networking capabilities
- Excellent problem solving, organizational, analytical, interpersonal, oral, and written communication skills
- Ability to work under minimal supervision. Ability to interact with staff at all levels.

BENEFITS:

Comprehensive medical, dental, and vision insurance, Life insurance for you and your family, Flexible spending accounts for health care and dependent care, Domestic partner coverage available in a variety of locations, Health and wellness programs, Employee assistance program, Short and long-term disability insurance, Paid holidays, Generous vacation, sick, and personal time policies, Pension plan, 403(b) plan with employer matching contributions.