Network Administrator

NETWORK/TELECOM SUPPORT TECHNICIAN COVINGTON, LA CONTRACT OPPORTUNITY

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THE JOB: Based at the office located in Covington LA, work as part of a team to provide Data Network and Telecommunications support to campus offices as well as occasional support for sites in the New Orleans metropolitan area. Must be able to work independently in a fast paced environment to provide technical support with the installation, configuration, maintenance, repair, and troubleshooting of telecommunications, network, and associated equipment.

PRIMARILY EQUIPMENT AND VENDORS INCLUDE: Routers, Switches, and VoIP Telephony devices. Additional responsibilities will include on-call support for telecom as needed for the Eastern US. Must be able to effectively manage time and adjust priorities to meet deadlines and SLAs. Tools, laptop, cell phone and vehicle provided.

Experience with Voicemail Systems, support for Cisco data network LAN Switches, Remedy, Cisco Call Manager, and Unity Connection is a plus.

RESPONSIBILITIES INCLUDE:

- Provide data network installation and support services including Router and LAN switch configuration installation, and maintenance.
- Provide telephone installation and support services including connection and voice mail setup.
- Perform troubleshooting and MAC support for all data/telecom equipment.
- Diagnose, test, repair cable/wiring problems (wiring closet to desktop; and backbone).
- Work with Third Party Vendors and NOC to isolate and resolve communications circuit troubles.
- Troubleshoots network performance issues and works with the global operation engineer on resolution.
- Provides technical support and guidance to users.
- Assists in the development and maintenance of network communications equipment.
- Uses knowledge of LAN/WAN systems to help install and maintain internal and external networks.
- Tests and evaluates network systems to eliminate problems and make improvements.
- Use Cross Functional ticketing system (Remedy) for reporting, documenting, and tracking problems as well as internal billing and inventory control.
- Provide on-call after hours trouble support on rotating basis; some weekend work.

REQUIREMENTS:

- 5+ years in Network/Telecom support experience
- Ability to lift and carry up to 50 pounds; move material in cart
- Possible overnight travel may be required
- Ability to climb, bend, stoop, walk and stand for long periods of time
- Use of hand tools, computer, electrical circuit testing equipment
- Excellent driving record
- High School diploma or GED

CERTIFICATIONS:

- Cisco Certified Technician
- CompTIA A+
- CompTIA Network+
- CCNA

CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, it s all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer.