MS Outlook Service Desk Support Specialist Job

MS OUTLOOK TECHNICAL SUPPORT SPECIALIST needed for a CONTRACT opportunity with Yoh's client located in Washington, DC.

MUST BE CURRENTLY ELIGIBLE TO WORK IN THE US FOR ANY EMPLOYER.

TOP SKILLS SHOULD YOU POSSESS:

- MS Outlook 2010/2013
- End User Support
- MS Outlook 365

WHAT YOU'LL BE DOING:

- Provide excellent client service while troubleshooting client issues via phone, remote tools and e-mail on Windows OS networked enterprise desktop environment.
- Escalate, coordinate, and collaborate support issues with multiple teams as necessary.
- Document all call incidents and problems in call tracking software.
- Take live call referrals from any team member and provide technical support.
- Provide follow-up status to clients according to support policies and procedures.

WHAT YOU NEED TO BRING TO THE TABLE:

- One to two (1-2) plus years of direct MS Exchange/Outlook (2010/2013) End-User support experience.
- Two (2) plus years of End-User Support Experience.

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:

- Prior Lotus Notes-to-Exchange support experience is a Plus.
- Microsoft Outreach Outlook 365 (Exchange Online) exposure is a Plus.

OPPORTUNITY IS CALLING, APPLY NOW!

RECRUITER: Jim Jennings

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here !

Yoh, a DayJ2W: TELECOM

Tax Term: CON_W2

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Branch: IT & Telecom