MS Desktop and VoIP Phone System Support Analyst Job

DESKTOP SUPPORT ANALYST needed for a contract opportunity to join Yoh's Client in Washington, DC.

MUST BE CURRENTLY ELIGIBLE TO WORK IN THE US FOR ANY EMPLOYER.

WHAT YOU'LL BE DOING:

- Providing excellent client service while troubleshooting client issues via phone, remote tools and e-mail on Windows OS networked enterprise desktop environment
- Document all call incidents and problems in call tracking software
- Escalate, coordinate, and collaborate support issues with multiple teams as necessary
- Assume ownership of tasks assigned
- Provide follow-up status to clients according to support policies and procedures
- Take live call referrals from any team member and provide technical support

Successfully handle calls from difficult clients
- Contribute technical solutions to organizational knowledge base
- Perform analysis of Incidents to trigger Problem and report accordingly
- Provide mentoring/coaching of peer analysts as directed by Leads/Management

WHAT YOU BRING TO THE TABLE:

- Expertise with all desktop, laptop, mobile computing platforms, Voice Over IP telephony systems supported at the Client for advance support services, end-user remote training and technical troubleshooting.
- Proficient primarily in MS Windows Vista, Windows 7, MS Office, CISCO IP Communicator, CISCO VoIP 7900 series desktop phone systems.
- Exceptional communication skills
- Exceptional customer service skills
- Excellent analysis and problem solving skills
- Self-motivated and ability to work with little supervision

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:

- Two or four (2 or 4) year college degree in Science/Computer Science/Computer Information Systems/Business or
- Accredited Technical Institution Diploma/Certificate or
- Military training in computer/communications or
- Equivalent work experience

PREFERRED CERTIFICATION:

- ITIL Foundation V3 Certification
- Help Desk Institute Certification - Support Center Analyst/Technician
- Microsoft Certified - MOS, MCDST, MCP/MCSA/MCSE etc

WHAT'S IN IT FOR YOU?

- A long-term contract at a great hourly rate with a Washington, DC Landmark.

GET HIRED, APPLY NOW!

RECRUITER: Jim Jennings

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry.

Yoh, a Day and Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH

Tax Term: CON_W2J2WNWIT

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Branch: IT & Telecom