Mobility Technical Support Representative Job

MOBILITY TECHNICAL SUPPORT REPRESENTATIVE needed for a CONTRACT OPPORTUNITY with Yoh's client located in Washington, DC. This is a long-term ongoing contract assignment.

TOP SKILLS:

- iOS and Blackberry Device Support Experience
- Troubleshoot SIM Cards
- Mobile Configuration and Activation
- Resynchronize RSA Secure ID tokens for Remote Users
- Receive/Distribute Devices from Vendors

WHAT YOU'LL BE DOING:

- Assist Authorized Users on configuration/installation, support and use the purchaser email system on BlackBerry and iPads
- Assist Authorized Users on how to use phone functions, Instant messaging functions and Browser functions
- Process orders, receive and distribute devices from vendors
- Troubleshooting SIM Card errors
- Resolve configuration issues with Blackberry and iPad devices
- Enterprise Activations
- Assist in changing Blackberry passwords
- Provide research and testing new mobile devices and software
- Assist with SIM Unlock for T-Mobile BlackBerry device
- Resolve usability issues with Blackberry and iPad devices
- Synchronize Lotus Notes Address Book with BlackBerry mobile devices
- Create, manage and maintain a PDA and Smartphone-specific database for inclusion of data for installation and troubleshooting assistance
- Coordinate with Service Provider vendor
- Blackberry and iPad training
- Provide limited support for PDA and Smartphone add-on devices and programs (Cortado, Bayalink, dumb terminals, keyboards, etc.)
- Use knowledge of multiple synchronization programs to assist customers using these programs
- Resolve configuration issues and usability issues with BlackBerry and iPad devices
- Unlock T-Mobile BlackBerry device (SIM unlock Code).
- Dispatch related calls as appropriate
- Resynchronize RSA SecureIDs for remote access users
- Reset SecureID PINs and set up temporary passwords for lost or forgotten SecureIDs
- Resolve device connectivity issues with wireless and broadband connections
- Create documentation for mobility-related applications and devices (Tips & Tricks, Handheld Guidelines, setup/configuration instructions, etc.)
- Use the 'Remedy' call tracking system to track, analyze and reports to identify problem areas and training opportunities.
- Collect feedback from clients, through surveys and other tools when requested by management.
- Provide friendly professional, technically accurate, and consistent customer support.
- Maintain a proper inventory and update databases of related equipment to the IFC Mobile services Kiosk.
- Process and Distribute purchaser approved wireless phone and other order requests for staff
- Receiving and logging in Work orders and devices as needed.
- Handles front desk duties and responsibilities when needed.

WHAT YOU BRING TO THE TABLE:

- Three (3) years field experience supporting iOS and Blackerry users in a large environment
- Excellent Customer Service Skills
- Relevant certifications for Blackberry or iOS device a plus
- Ability to multitask and excellent communication skills
- Five (5) plus years of overall IT/Technical support experience

CALL ME NOW TO DISCUSS

RECRUITER:SCOTT BENNEKEMPER

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

TAX TERM: CON_ W2J2WBRSTL

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Branch: IT & Telecom