Migration Support Officer

An excellent opportunity is now available for a Migration Support Officer for an initial 12 month contract located in Sydney's CBD.

The ideal candidate will have solid experience networking, videoconferencing and VoIP equipment to ensure all services are operating correctly.

- Migrate Video Conferencing and VoIP handset equipment following specified procedures
- Undertake network tasks such as QoS, DNS and pac file updates
- Performing all cutover tasks to ensure successful transition in a timely manner, including testing to ensure all services are operating correctly following the migration
- Update and maintain video conferencing and phone handset details inside relevant monitoring and management systems
- Provide high quality remote support to customers using tools such as the phone and video conferencing
- Monitor and maintain all migration service requests and incidents to ensure timely migration minimizing impact to sites
- Production of written material including procedural documentation and reporting
- Support additional projects if required
- Demonstrated knowledge and experience with Polycom (VSX and HDX) and Cisco (MXP, C, EX and SX) video conference endpoints and Cisco VoIP handsets
- Proven experience in protocols including IP, LAN, WAN, HTTP, SNMP and H323
- Skills in a range of Microsoft applications, in particular high level skills in word processing, spreadsheets, email/communications
- Proven customer service experience including the ability to explain technical information to non-technical customers and solve issues through to completion
- Knowledge of incident management system such as BMC Remedy
- Excellent communication skills (written & verbal)

Please click the apply now button or send your resume directly.