Microsoft Support (m/f/d)

REFERENCE NUMBER:

490233/1

MY DUTIES:

- Dealing with Service Requests by phone, email, office visits in English and French
- Providing hardware and software related support by phone, email, remote assistance, in office support
- Building and configuring client devices using software management tools
- Supporting the configuration and deployment of secure mobile devices through mobile device management solutions
- Supporting the creation and maintenance of ICT related manuals, instructions and documentations
- Provisioning of system performance statistics on a monthly basis
- Provision of additional services as defined by the client
- Use of software deployment packages including the build of automated operating system and software packages
- Working with an ITIL based ticketing system

MY QUALIFICATIONS:

- Excellent interpersonal skills with the ability to interact and communicate at all levels of the client
- Ability to work in a changing, developing and demanding environment
- Ability to work independently based on objectives set by the line manager
- Good working knowledge of MS Office version 2016 onwards software
- Broad, practical knowledge and experience in Information and Communication Technology
- Experience managing and troubleshooting Microsoft Windows Client Operating Systems from Windows 10 onwards
- Experience with troubleshooting and support for Outlook using Microsoft Exchange and Microsoft Office products such as Word, Excel, PowerPoint (from version 2016 onwards)
- Experience with troubleshooting and support for the Android operating system
- Knowledge and experience of IT Infrastructure Library (ITIL)
- Knowledge of operation of Virtual Private Network (VPN) connections
- Knowledge of CISCO Web and Video Conferencing solutions
- Knowledge of mobile device management solutions and concepts
- Knowledge of remote desktop solutions such as Microsoft Terminal Server

MY BENEFITS:

- A very renowned company
- A highly motivated team and an open way of communication

ABOUT HAYS:

IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.

MY CONTACT AT HAYS:

My contact person
Sebastian Sommer

Reference number
490233/1

Contact
E-Mail: [email protected]