Messaging Architect

Project:  EBS Message Transformation Program
Location:  San Antonio, TX
Job Title:  Tech Writer/Messaging Architect
Reports to: Manager - Operations

Grade: E1    

Contract
Fulltime
part time

Job Function (Expected Results)    

Experience:
Design messages for different channels (Email, Chat, Mobile Devices, Web etc)
Quality Control of the existing designs and peer checking
Suggest controls and new workflow designs  
Greater than 4+ years experience in designing the messaging interface
Customer relation management is a must
Knowledge of CRM around the BFSI products
Prior experience in sales and marketing is an added advantage.
Experience in Content Management  in BFSI domain is strongly preferred
Technical Skills (Industry- or Product-specific)    
Behavioral Competencies
Understanding of BFSI domain (in terms of understanding the credit card and debit card statements, Bank statements, Insurance forms etc)
Good knowledge in design tools such as Adobe LiveCycle, Flash etc
Understanding of SQL and Database concepts 
Excellent communication & presentation skills
Ability to work individually and understand the existing systems and processes
Be a team player

Academic Education/Certification:    
Professional Education/Certification
Any graduation 
Adobe Certification preferred