Member Services Representative I Job

MEMBER SERVICES REPRESENTATIVE I needed for a CONTRACT opportunity with Yoh's client located in Campbell, CA

THE BIG PICTURE - TOP SKILLS SHOULD YOU POSSESS:

- Telephonic Customer Service experience
- Office/Clerical Administrative experience

WHAT YOU'LL BE DOING:

- Respond to member and provider questions in a call center setting
- Educates members and providers on scope of benefits and how to access services
- Documents and codes all contacts and follow-up actions regarding activities in the database
- Appropriately documents and handles grievances and appeals in accordance with established policies and procedures
- Maintains an effective and filing system to allow easy retrieval, re-filing and tracking of related files and departmental resources

WHAT YOU NEED TO BRING TO THE TABLE:

- Bilingual- Spanish or Vietnamese
- Knowledge of customer service principles and practices
- Experience with Microsoft Word, Excel, Outlook, Data Entry
- Excellent verbal and written communication skills

OPPORTUNITY IS CALLING, APPLY NOW!

RECRUITER: Emi Flaherty

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

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