Marketing Customer Experience Specialist

Connect44 is looking for Customer Experience Specialist for a role in China

Responsible for CEO/CMO/CTIO/Customer Experience Executives engagement, explore leads and opportunities for CEM solution sales

n Using customer experience consulting methodologies, eg: subjective survey, customer journey mapping, KBO-KBI-KPI metrics modelling, use case design review operator's customer experience management maturity and analyze gaps

n Prepare and update consulting delivery documentation

n Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests underlying true needs.

n Prepare and update design documentation

PROFESSIONAL RELATED WORKING EXPERIENCE

n Thorough understanding of operator's organization

n Strong understanding of customer experience management

n At least 8-10 years experience in operators' environment or professional customer experience consulting firms

QUALIFICATION REQUIREMENTS

n Education: 4 year university degree in Telecommunications or Computer Engineering or Systems Engineering or marketing

n Language Skills: English

COMPETENCIES

n Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts

n Able to work independently with minimum supervision and is resourceful

n Ability to conduct cost/benefit analysis, modelling techniques and methods

n Self-motivated and ability to work under pressure

n Good interpersonal skills

n Reliability and strong organizational skills are a must

n Strong attention to detail

n Ability to prioritize multiple tasks to completion

n Exhibiting initiative in achieving company goals and objectives

n Good working attitude and analytical skills

n Proficient in Microsoft Office

please send your Cvs to (see below)