Managed Services Support Desk Administrator

Managed Services Support Desk Administrator
Berkshire

My Client, one of the world's largest Mobile Telecommunications Companies, is recruiting for a Managed Services Support Desk Administrator in Reading.

The successful Managed Services Support Desk Administrator responsibilities will include:

* Provide a single point of contact into IT Operations for Ericsson staff and multiple customers & vendors
* Identify and troubleshoot IT incidents and perform initial diagnostics
* Act as an escalation point for the IT help desk team and customers
* Support the supplier incident manager, EDM and security manager as required
* Management of Email and telephone systems including incoming support requests from users by email and telephone - engaging in end to end resolution of reported issues
* Creating reports and statistical reporting and analysis on a weekly basis for any given area of responsibility

ITIL accreditation in one or more of the following disciplines are desirable but not essential:

* Service desk
* Incident Management
* Problem Management
* Change Management

This is an URGENT requirement, to apply for the position of Managed Services Support Desk Administrator please send your CV.

Project People Ltd is acting as an Employment Business in relation to this vacancy.