Level 2/3 Help Desk Analyst

Our client requires a number of IT Helpdesk Support professionals to join their team on contract where you will support and manage a backlog of IT service tickets.

We are looking for candidates with solid technical experience to assist in resolving outstanding tickets in a timely manner. You will not be taking any inbound calls or taking new tickets, just managing current outstanding tickets and making outbound calls to customers/clients as needed to resolve the issues and log on to their systems and troubleshooting for basic hardware, software and network problems.

SKILLS AND EXPERIENCE REQUIRED:

- IT Helpdesk support experience
- NSW Government experience is preferred
- Strong Windows O/S experience (7, Vista, XP) Active Directory etc.
- Solid knowledge of networking principles.
- EXCEPTIONAL COMMUNICATION SKILLS AND PHONE MANNER

If this sounds like you and you are available for an immediate start then please click apply' now to send your details through Katrina or Maria at Talent International.

If this sounds like you then please click APPLY NOW to send your details through to Katrina at Talent International