L1 Support Field Engineer - Basel or Visp

L1 FIELD SERVICE SPECIALIST - GERMAN/ENGLISH - 1 YEAR CONTRACT FROM JANUARY 2018!

LOCATION: BASEL OR VISP MONTHLY SALARY: CHF 4'500.-

Experis is currently supporting our global client with their exciting project at their two client sites in both Basel and Visp. If you love working in a fast-paced environment with a global team of experts, then please read on!

This role is scheduled to go live at the beginning of January 2018 and the contract duration is 1 year. If you have the relevant past experience (language skills are important) and are looking to join a leading global company with a fantastic brand, read on and apply below!

WHAT BACKGROUND DO YOU NEED TO SUCCESSFULLY DO THE JOB?

- Fluent English/German at least at a B2 level
- At least 3 years of experience in the field or in a related area required
- Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint )
- Strong Microsoft Operating System installation and troubleshooting skills
- Strong Break/Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
- Broad experience of IT with good understanding of Networks, Servers and Telecoms
- Strong Client service skills
- Ability to provide consistent, excellent Client support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills
- Must be detail oriented and self motivating
- Basic Background security check required
- Experience including remote control of PCs and video conferencing knowledge

WHAT WILL YOUR RESPONSIBILITIES BE?

- Dedicated engineer roles may vary for on site requirements but not in skill sets and ability.
- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, Blackberrys, and LAN cable drops
- Swap Out and troubleshoot software issues; Reimaging computers/hard drives
- IMACD function including installation and decommission
- Backing up and restoring user data where requested by CLIENT. Supplier shall not be liable for the data loss. Supplier is NOT responsible for the condition of the data transferred/recovered before or after diagnostics and repair.
- Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
- Assist on Incident and Problem Management activities
- Taking ownership of issues through to resolution on all appropriate requests
- Categorize and prioritize end user support requests (Incidents) and Service Requests by utilizing ticketing system to track tickets and provide up to date status and information
- Move equipment associated with escalated help desk Incidents and Service Requests
- Performing asset inventory activities where requested by CLIENT. The Supplier is not responsible for maintaining an up to date asset inventory. Recommend and/or perform upgrades on systems to ensure longevity
- Work with procurement staff to purchase hardware and software
- Maintain spare parts/inventory list on FTE sites on a monthly basis and coordinate for any disposal requisites.
- Provide support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site
- Adhere to ticket response and resolution SLA's as agreed upon.
- Basic understanding of DHCP, DNS, IP Addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues

If you are available from January 2018 onwards (100%) for this exciting project either in Basel OR Visp, please get in touch directly with ERIC SCHUSTER or send him your CV and testimonials today through the link in the advert.

PLEASE ONLY APPLY IF YOU HAVE FLUENT ENGLISH AND GERMAN. IF YOU DO NOT HAVE BOTH LANGUAGES, YOUR CV UNFORTUNATELY WILL NOT BE CONSIDERED FOR THIS OPPORTUNITY.

Experis is Europe's leading IT&T recruitment agency.