Junior VTC Service NOC

GREAT POSITIONS JUNIOR VTC SERVICE NOC OPENING NOW AND CONTRACT STARTS EARLY JULY OR EARLY SEPTEMBER!

3 TO 6 MONTHS CONTRACT WITH POTENTIAL EXTENSIONS

Please note due to the requirements of the project, we only accept SECURITY CLEARED EU CANDIDATES.

As part of the OPS Centre, the "VTC Services Section" NOC and Alternate "VTC Services Section" NOC are responsible for providing comprehensive capabilities regarding VTC Operations. This includes day-to-day VTC's, operational VTC's, exercise VTC's and High Level VTC's. Their primary tasks include, but are not limited to; VTC Consierge Services, VTC Scheduling Services, VTC Videobridging Services and VTC Recording, Playback and Streaming Services. It is the Agency's POC for connectivity incidents relating to VTC Services and Resources and in this regard it provides Service Desk capabilities. Additionally, "VTC Services Section" has monitoring capabilities for prioritised VTCs and scheduling capabilities for new delivered and Legacy equipment. The VTC NOC will handle and resolve VTC incidents up to Service Level 2, and escalate them if necessary. "VTC Services Section" will request support from CSU's in case of incidents that have to be resolved locally. The VTC NOC is manned 24/7.

VTC Resource and Service Management & Operations

- Operate VTC Consierge Services
- Operate VTC Scheduling Services
- Operate VTC Videobridging Services
- Operate VTC recording, playback and streaming services
- Creates, reports, tracks and closes VTC Resource and Service Trouble Tickets
- Monitors, collects and surveys VTC Resource and Service Trouble Tickets
- Performs corrective actions under direction of "VTC Services Section" Engineer or the Senior VTC Technician
- Monitors and Reports VTC Resource and Service Performance and Quality
- Supports End-2-End VTC Service Testing

Primary Essential Experience:

- Minimum 1 year recent experience in VTC Operations
- Minimum 2 years recent practical experience configuring, installing and troubleshooting industry standard VTC Endpoints from both Polycom and Cisco
- Minimum 1 year recent experience in AV Control Systems (Crestron, AMX) with a good understanding of AV Systems configuration and monitoring
- Good knowledge of Video Conferencing Protocols and Standards
- Experience with Conference Room Scheduling Solutions (MyVRM)

ShiftWork

Education/Training:

- Higher Secondary education
- Polycom Certified Video Engineer or equivalent through experience (3 years) in a videoconferencing environment
- Cisco Certified Network Associate or equivalent through experience (3 years) in a network centric environment

NATO Secret

Specific Experience:

- Windows Server
- Windows OS
- MS Office
- Linux OS
- PC Hardware
- Networking Hardware
- Networking Protocols
- Videoconferencing Hardware
- Videoconferencing Protocols

Qualifications:

- Polycom Certified Videoconferencing Engineer
- Cisco CCNA
- COMPTIA Network+

ATO Required Courses:

Mandatory:

- VTC facilitator
- MyVRM Basic and Basic+
- Polycom Fundamentals FSIT201
- Polycom Real Presence Platform RPIIT202

Optional:

- CCNA