Junior Security Incident Manager (F/m)

For our client in Cologne we are currently looking for a Security Incident Manager (f/m) to join on a freelance basis.

Start date: 01.07.2016

End date: 31.12.2016

Location: Cologne

Skill Level:Junior

PrimaryTasks and responsibilities:

* Manage security incidents to ensure timely mitigation and escalate to appropriate incident resolver groups and leadership as required

* Ensure correct execution of Security Incident Management Processes

* Drive the efficiency and effectiveness of the Security Incident Management Process

* Identify any incident/request that requires increased focus and actions necessary to meet committed service levels

* Incident review and reporting on ticket resolution

* Produce management information, including reports and KPIs

MUST HAVEs:

* 2 years experience working in a SOC or CSIRT

* 2 years experience working a security manager

Technical Requirements:

* Manage security incidents to ensure timely mitigation and escalate to appropriate incident resolver groups and leadership as required

* Ensure correct execution of Security Incident Management Processes in coordination with the service manager :

* Develop, co-ordinate and promote the effective functioning of incident management and escalation processes across live systems and services

* Escalate to problem management activities when necessary

* Co-ordinate the rapid and effective handling of major incidents and support and track escalations

* Lead the investigation via root cause analysis (e.g. following on from major incidents) or through proactive trend analysis and monitoring

* Co-ordinate and track escalations to minimize the adverse impact of service issues on the business

* Identify any incident/request that requires increased focus and actions necessary to meet committed service levels

Reporting :

* Review the incidents metrics and report on ticket resolution

* Ensure the preparation and timely distribution of all incident reporting against SLA, OLA, and processes in place

* Produce and present regular reporting including metrics on a per customer basis.

* Provide trend analysis to understand customer satisfaction impact, recommend improvement or mitigation actions

Non-Technical requirements:

* Working knowledge of ITIL Service Management concepts and processes, including: incident management, change management, problem management, service request management, configuration management > 2 years

* Proven experience on security incident management > 3 years

* Overall hands on experience of Information Security > 5 years

* Experience in a multi-national, shared services environment, including clear customer service and resolution of escalated issues > 3 years

* Experience in delivery processes, including lifecycle controls (e.g. Design, Pilot, Acceptance) and Project Management > 3 years

* Experience in the service management of a security operations center > 3 years

* Experience with security services such as Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Web Application Firewalls (WAF), Firewall logs, systems logs, web logs, application logs and Security Information and Event Management (SIEM) systems.

Languages:

* Local language (German for Germany) + English (mandatory)

If you are interested and available immediately, please do send us your updated german CV, your availability and your hourly rate (all-in) for Cologne.

Should you have any questions, please feel free to contact me and quote the reference number: 312788