ITSM Problem Manager

A contract opportunity until December 2014 is available for an experienced ITSM Problem Manager.

Looking for an ITSM PROCESS PROBLEM MANAGER to join one of our largest client projects in a contract role commencing as soon as possible. This position has been created to provide guidance and rapid resolution of problems in the support of a large project.

KEY RESPONSIBILITIES INCLUDE:

- the provision of problem management and escalation in accordance with our client's process;
- support and escalation of problems in support of a major ICT rollout;
- reporting as required;
- team leadership as required;
- bring stakeholders together to resolve problems in a timely manner.

EXPERIENCE:

- Demonstrated effective written and oral communication skills with ability to think strategically;
- Personal attributes of integrity, self-motivation and initiative;
- Ability to manage stakeholders to achieve results;
- Highly developed time management skills;
- Demonstrable knowledge, understanding and experience of ITIL (ITILv3 desirable);
- Change management and the application of ITIL change management frameworks, and processes in a complex, high demand ICT customer delivery environment;
- Capacity to work independently and as part of a team;
- Proven experience to effectively prioritise and manage work to ensure on time delivery of required outcomes;
- Ability to proactively engage stakeholders to ensure the ongoing effective management and delivery of required ICT Change Management practices and outcomes.

If you hold a current NV1 level security clearance or higher and believe this could be your potential new contract please press the 'apply now' button or contact Amanda Duffell