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ITSM Consultant
Eingestellt von Ark Resourcing
Gesuchte Skills: Consultant, Consultants
Projektbeschreibung
We have an immediate need for an English speaking ITSM Consultant for a short term contract in Basel.
ITIL v3 Expert qualification
5+ years' Service Management background
Worked with both on-shore and off-shore delivery
Experience of overseeing a team of consultants
Production of full range of Service documentation throughout the life cycle including Service Management tool related material
Experience of Incident, Problem, Change, Request, Knowledge, Asset and Configuration Management Processes
Extensive experience of and participation in customer facing transformations and implementations
Expertise in Remedy v8.x and/or Remedy on Demand - all modules including User Self Service
Service Management reporting knowledge/experience
Track record of engaging at CIO/CTO level
Able to contribute to and highlight further business development opportunities
ITIL v3 Expert qualification
5+ years' Service Management background
Worked with both on-shore and off-shore delivery
Experience of overseeing a team of consultants
Production of full range of Service documentation throughout the life cycle including Service Management tool related material
Experience of Incident, Problem, Change, Request, Knowledge, Asset and Configuration Management Processes
Extensive experience of and participation in customer facing transformations and implementations
Expertise in Remedy v8.x and/or Remedy on Demand - all modules including User Self Service
Service Management reporting knowledge/experience
Track record of engaging at CIO/CTO level
Able to contribute to and highlight further business development opportunities
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Organisation/Management