ITIL Expert (Fluent French & Dutch)

We are looking for an ITIL Service Management expert that will:

- Lead an ITIL project;
- Train users, managers and team members to ITIL;
- Describe the to-be processes.

REQUIRED KNOWLEDGE AND EXPERIENCE

- At least 5 years working experience in an ITIL environment.
- Have worked as service desk manager in a previous function
- Ability to transfer ITIL basics to users & Managers
- Participation in the implementation of the processes and the tools.

TECHNICAL EXPERIENCE REQUIRED

- Experience in the implementation of configuration management databases and processes
- Implementation of ITIL Service Support processes at least in 2 different companies
- Experience in the implementation of CMDB partially shared between 2 companies.
- Knowledge of PRINCE 2 applied to IT

PREFERABLE

- Preferably certified ITIL service manager
- Knowledge of CMMI v1.2 is a plus

OBJECTIVE OF THE JOB

The following activities will be part of the job:

- Project Management of the project updating the processes and implementing the tooling
- Training of the users, managers and the team members
- Lead workshops to describe the to-be processes.
- Implement/Reposition the service desk related activities including incident, problem and change management process.
- Implement the Configuration Management process including the configuration Management Database (CDMB)