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ITIL Configuration Manager - Brussels, Belgium
Eingestellt von Contracts IT Ltd
Projektbeschreibung
ITIL CONFIGURATION MANAGER - BRUSSELS, BELGIUM
LANGUAGES: ENGLISH, FRENCH and DUTCH
SKILLS AND EXPERIENCE:
- ITIL Foundation Certification for over 5 years
- Minimum of years experience in Configuration Management (operational or implementation), including experiences with different IT infrastructure configurations
- Knowledge of the different ITIL v3 deliverables per process, especially for the configuration manager process
- In depth knowledge of the configuration management process, including but not limited to the deliverables, process, documents, interactions etc.
- General and practical knowledge of the use of Service Now is recommended
DESCRIPTION OF WORK:
- Develop the logical data model of the Configuration Management database
- Implement and maintain this logical data model in the service management tool Service Now
- Populate the central CMDB with items from local CMDBs, following the definitions in the logical data model
- Create the service map of the business services contained in the service catalogue
- Develop control mechanisms and key performance metrics to maintain the quality of the CMDB in general and the implemented model
- Integrate with other Service Management processes that depend on the CMDB (change, problem, incident)
- Develop and maintain the configuration management policy, process and work instructions
Please send your CV to Janisha and call to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We champion difference in the world of technology recruitment.
LANGUAGES: ENGLISH, FRENCH and DUTCH
SKILLS AND EXPERIENCE:
- ITIL Foundation Certification for over 5 years
- Minimum of years experience in Configuration Management (operational or implementation), including experiences with different IT infrastructure configurations
- Knowledge of the different ITIL v3 deliverables per process, especially for the configuration manager process
- In depth knowledge of the configuration management process, including but not limited to the deliverables, process, documents, interactions etc.
- General and practical knowledge of the use of Service Now is recommended
DESCRIPTION OF WORK:
- Develop the logical data model of the Configuration Management database
- Implement and maintain this logical data model in the service management tool Service Now
- Populate the central CMDB with items from local CMDBs, following the definitions in the logical data model
- Create the service map of the business services contained in the service catalogue
- Develop control mechanisms and key performance metrics to maintain the quality of the CMDB in general and the implemented model
- Integrate with other Service Management processes that depend on the CMDB (change, problem, incident)
- Develop and maintain the configuration management policy, process and work instructions
Please send your CV to Janisha and call to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We champion difference in the world of technology recruitment.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Sonstiges