IT Systems Administrator/L1 + L2

IT SYSTEMS ADMINISTRATOR/SUPPORTER L1/L2 (CONTRACT UNTIL JULY 2018)

Experis is currently supporting our global client with their exciting project at a client site in Zurich. If you love working in a fast-paced environment with a global team of experts, then please read on!

This role is scheduled to go live ASAP and the contract duration is 4 months. If you have the relevant past experience and are looking to join a leading global company with a fantastic brand, read on and apply below!

WHAT DO YOU NEED TO ACCOMPLISH? WHAT ARE YOUR RESPONSIBILITIES?

1ST AND 2ND LEVEL SUPPORT:

- Respond to requests for support in a timely manner
- Make initial diagnosis of any problems and apply known solutions where applicable
- Provide an effective interface between users and service providers; this includes documenting incidents, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis
- Contribute to the maintenance of the knowledge database
- Ensure IT Help line is covered during service hours

WHICH TASKS ARE YOU EXPECTED TO DELIVER?

- Ensure day to day IT operations
- Provide L1 + L2 work place support to end customers
- Assisting in IT projects
- Handle administrative tasks

FURTHER TASKS ALSO INCLUDE:

- VIP/Executive support
- Test, install and deploy workplace products and services, including regular upgrades and security patches
- Provide event support for video conferences, forums
- Actively contribute in asset inventory management and ensure high quality standards
- Provide local support for testing and roll out of new software packages
- Manage actively the ticket queue and ensure tickets are up to date and escalate, if necessary, to team members or Local IT Manager
- Execute tasks on Local IT check list

WHAT IS YOUR BACKGROUND?

- You are expert with the following operating systems and devices: WINDOWS 7, WINDOWS 10, IOS, iPhone, iPad
- Expertise in MS Office, anti-virus, Exchange/Outlook software products
- Experience with:
- Physical and virtual computer techonologies
- Cisco IPT system (user mgmt & end user support)
- Remote Access and security technologies
- LAN technologies incl. WiFi
- Video and Telephone Conference systems
- Printing and copying technologies
- MAC OS/MacBook
- Knowledge of Active Directory for account and device administration
- Ticketing tools

ADDITIONAL:

- PROFICIENT IN GERMAN AND ENGLISH IS A MUST
- You are a strong communicator and work well independently as well as in a small team.
- Analytical, conceptual and problem-solving skills
- High self-motivation, organizational skills with ability to deal with urgencies/priorities and to work under pressure
- Willingness to work in shifts or with defined schedules
- Track record in delivering project work on time

If you are available from ASAP onwards until the end of July (100%) for this exciting project in Zurich, please get in touch directly with LUCIANA MESINAS or send her your CV and testimonials today through the link in the advert.

Please only apply if you have fluent English!

Experis is Europe's leading IT&T recruitment agency.