IT Support Specialist - Secret Clearance Job

IT SUPPORT SPECIALIST needed for a CONTRACT opportunity with Yoh's client located in El Segundo, CA.

POSSESSION OF AN ACTIVE SECRET CLEARANCE IS REQUIRED AS A CONDITION FOR EMPLOYMENT.

TOP SKILLS SHOULD YOU POSSESS:

- MUST have a current Security + CE Certification
- MUST have an active Secret or above clearance
- Helpdesk/Deskside/Remote PC Support

WHAT YOU'LL BE DOING:

- Under general supervision in a consolidated call center/help desk environment, provide technical software and hardware problem resolution on personal computer systems.
- Perform routine service requests, software installations, problem diagnosis and resolution in accordance with contractual scope and timeliness requirements
- Be able to clearly communicate technical solutions in a user-friendly, professional, and courteous manner
- Provide one-on-one training to users as needed; accurately enter, code, and track issues (tickets) in accordance with established guidelines
- Refer (transfer) more complex problems to the appropriate 2nd Tier support departments
- Perform related administrative and reporting requirement as required.

WHAT YOU NEED TO BRING TO THE TABLE:

- Educational Requirements: High School diploma or GED
- Active Secret clearance
- 8570 Certification (Security+ CE)
- Security Clearance (Active Secret or above)
- Ability to routinely lift 50 lbs.

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED SKILLS:

- Microsoft Windows 7
- Microsoft Active Directory Account Management
- Air Force Standard Desktop Configuration (SDC)
- NetIQ Directory Resource Administration (DRA)
- BMC Remedy

RECRUITER: Jeff Windham

Yoh, a DayJ2W: GOV

TAX TERM: CON_W2

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YFS/Aviation: IT & Telecom