IT Support Specialist, 1st & 2nd Line Support, Service Desk, MS Office

IT SUPPORT SPECIALIST, 1ST & 2ND LINE SUPPORT, SERVICE DESK, MS OFFICE, BRUSSELS, BELGIUM
RATE: 280 EUROS PER DAY
LANGUAGES: FRENCH + ENGLISH

ROLE

-Service desk agent, incident agent and analyst, problem agent and analyst
- Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
-1st and 2nd line support: remote and on-site support
-Recording & tracking incident information
-Recording & tracking Problem information
-Participating in reconfiguration/installation of PC environment
-Documenting operational support procedures
-Drafting technical content for knowledge database
-IT support specialist must be able to perform all tasks of a service desk operator
-Testing and administration of applications
-Liaising with system administration and database administration for execution of administration tasks

ANALYSIS AND TECHNICAL SKILLS

-Very good skills in all of the MS Office applications
-ITIL V3 Foundation Certified

PLEASE FORWARD YOUR CV FOR A FULL JOB DESCRIPTION AND IMMEDIATE CONSIDERATION.