IT Support Specialist

NextLink is currently looking for an IT SUPPORT SPECIALIST to support the customer facing support. In case of any issues with IT the candidate will support the end users. This includes also the replacement of not properly working laptops, monitors, etc.

TASKS:

- Ensuring IT support is provided either onsite, by phone or chat for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
- Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner
- Ensuring services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
- Adhering to the ITIL processes and contributing knowledge to the Knowledge Database Act as consultant (give trainings/workshops) in all IT related questions

REQUIREMENTS - MUST HAVES:

- 2 years of experience with IT support, with experience in HPSM (or any other ticketing tool)
- Strong technical skills for analysing and troubleshooting problems in a complex environment
- Strong understanding and knowledge of the common operating systems (eg Windows 7), the Microsoft Office suite as well as the complete Google suite and of supporting mobile solutions (IOS Based)
- Mac Knowledge
- Capability to provide trainings for end users
- Passion for working in a diverse team
- Strong communication skills and high customer focused behaviour
- Fluent in German and English speaking and writing)
- Consultancy skills

PROJECT DETAILS:

- Start date: Middle March 2017
- End date: End of June 2017
- Work location: Basel, Switzerland
- Workload: Full-time